7: Troubleshooting - Iridium GO! User Manual

In-Building
Iridium GO! can be mounted indoors, with a connection to an external Iridium Antenna. By using
the External RF Cable Adaptor (WAAC1301), and the Wall Mount Bracket Kit (WBKT1301) (each sold
separately). This allows wireless connection to your smartphone, and Wi-Fi enabled computers in
and around an office or remote home.
In-Building
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Wall Bracket

7: Troubleshooting

What is my password?
Iridium GO! does NOT have Wi-Fi password unless it is configured.
To configure go to Advanced ➡ Wi-Fi, via Iridium GO! application, or from 192.168.0.1 on your
browser.
The default User credentials are "guest", with password "guest".
Forgot my password?
Use the Restore button to clear passwords, or log in as another user (if created) at 192.168.0.1 on
your browser.
How do I connect an external antenna?
Use the External RF Cable Adaptor (WAAC1301) – sold separately. Refer to the 'Using External
Antenna' option (page 42).
Unable to make / receive calls?
• Check that your antenna is raised and Iridium GO! has a clear unobstructed view of the sky
• Check that your smartphone is still connected to "IRIDIUM-xxxxxx" Wi-Fi of Iridium GO!
• Did you enter the number in international format? All calls made from the Iridium satellite system
must be in international format. See "Placing a Call" on page 42.
• Check the signal strength indicator. If the signal is weak, ensure that you have a clear line of sight
to the sky and there are no buildings, trees, or other objects interfering.
• Is Restricted displayed? Check the Call Barring setting.
• Has a new SIM card been inserted? Check that no new restrictions have been imposed.
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