Iridium GO! User Manual page 26

No network registration?
Check for the following: a) SIM card installed, b) antenna in the elevated position, c)clear line of sight
above the units for connection to the satellite network.
Cannot connect smartphone to Iridium GO! ?
Your personal device MUST be connected via Wi-Fi to Iridium GO! (SSID "IRIDIUM-xxxxxx") in order
for Iridium GO! application to operate. Please check your Wireless Network Settings as they may have
changed to another Wi-Fi network (such as your home or office Wi-Fi).
The battery does not charge?
• Check the charger. Is it properly connected? Are its contacts clean and dry?
• Check the battery contacts. Are they clean and dry?
• Check the battery temperature. If it is warm, let it cool before charging.
• Is it an old battery? Battery performance declines after several years of use. Replace the battery.
• Make sure you have an Iridium approved battery installed.
Unable to hear ringtones?
Check that the Audio settings are enabled.
Cannot use the Advanced Settings Web configuration over Wi-Fi?
Check Wi-Fi network of Iridium GO! unit SSID is connected to PC. Go to 192.168.0.1 in browser. If
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DHCP has been disabled and the Static address is unknown, use the Restore button on the device.
Default user is "guest", and password is "guest".
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The battery drains faster than normal.
• Are you in an area of variable coverage? This uses extra battery power.
• Is your antenna fully extended and correctly angled? Do you have a clear unobstructed view
of the sky? This helps use less battery power.
• Is it a new battery? A new battery needs two to three charge/discharge cycles to attain normal
performance.
• Is it an old battery? Battery performance declines after several years of use. Replace the battery.
• Is it a battery that has not been completely discharged? Allow the battery to fully discharge (until
the phone turns itself off ) and then charge the battery overnight.
• Are you using your Iridium GO! in extreme temperatures? At extreme hot or cold temperatures,
battery performance is significantly reduced.
You find your phone becomes warm during use.
You may notice this during long calls or during charging. The heat is produced by the electronic
components within your Iridium GO! and is quite normal.
No response to user controls including the power button.
Remove the battery from the phone and then reattach it to cycle power and reset.
Try charging the battery.
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Iridium GO! User Manual 45