HunterDouglas Sonnette Installation Operation And Care
Cellular roller shades powerview motorization
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Summary of Contents for HunterDouglas Sonnette
- Page 1 Installation Operation Care • • Sonnette ™ Cellular Roller Shades PowerView Motorization ™...
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Page 2: Table Of Contents
CONTENTS Getting Started: Product View ......................1 Tools and Fasteners Needed ..................2 Installation: Installation Overview .....................3 STEP 1 — Mount the Installation Brackets .............3 Inside Mount .....................4 Outside Mount ....................6 STEP 2 — Install the Shade ..................8 STEP 3 — Connect the Power Source ..............9 Attach the Magnetic Hold-Down Brackets (Optional) ..........14 Operation: Testing the Shade ....................15... -
Page 3: Getting Started
GETTING STARTED Product View Battery Wand Clips Battery Wand Installation Brackets Headrail Magnetic Hold-Down Bracket (Optional) Bottom Rail Bottom Rail End Cap... -
Page 4: Tools And Fasteners Needed
GETTING STARTED Thank you for purchasing Hunter Douglas Sonnette Cellular Roller Shades. With proper ™ installation, operation, and care, your new shades will provide years of beauty and performance. Please thoroughly review this instruction booklet and packing list before beginning the installation. -
Page 5: Installation
INSTALLATION Installation Overview To install your shade, you will need to perform the following three steps: STEP 1: Mount the Installation Brackets STEP 2: Install the Shade STEP 3: Connect the Power Source STEP 1 — Mount the Installation Brackets Your order will include the correct number of installation brackets for your shade width, as ■... -
Page 6: Inside Mount
INSTALLATION Mount the Installation Brackets — Inside Mount Prepare the Installation Brackets If using the optional back cover: Use pliers or ■ heavy duty scissors to remove the top tabs on the installation brackets. Remove Top Tab Then remove the top tab on the back cover ➤... - Page 7 INSTALLATION Center the brackets on your marks and mark the location of the screw holes. ■ The minimum casement depth required for ➤ installation brackets is 1". The minimum casement depth required for a fully ➤ recessed mount is 3 ".
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Page 8: Outside Mount
INSTALLATION Mount the Installation Brackets — Outside Mount Prepare the Installation Brackets Use pliers or heavy duty scissors to remove the top ■ tabs on the installation brackets. NOTE: Save these tabs once removed. They may be used as shims, if necessary. Remove Top Tab Mount the Installation Brackets Center the headrail over the window opening at the desired height. - Page 9 INSTALLATION Drill the screw holes using a " drill bit. ■ CAUTION: Use drywall anchors when mounting into drywall. Attach the installation or extension ■ brackets using the screws provided. IMPORTANT: The tops of the installation brackets or extension brackets must be level with their front edges aligned.
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Page 10: Step 2 - Install The Shade
INSTALLATION STEP 2 — Install the Shade Lever Headrail Peel back the protective ■ covering from the top of the headrail. Leave the Installation rest of the protective Bracket Slide the Headrail covering on the front of Between the Lever the headrail. -
Page 11: Step 3 - Connect The Power Source
INSTALLATION STEP 3 — Connect the Power Source NOTE: When power is connected to the motor, a green LED inside the manual control button housing will flash to indicate the shade is ready for operation. Refer to the appropriate page based on your order. ■... - Page 12 INSTALLATION Plug the Power Cable into the Battery Wand From the back of the shade headrail, connect the ■ power cable (from the motor side) into the socket on the battery wand. Power Cable Two-On-One Headrail Shades. Plug in both ■...
- Page 13 INSTALLATION Position the battery wand so the power cable is easily connected to the socket. ■ Snap the battery wand into the wall mount bracket. ■ Socket Replace the cover with the slot aligned to the socket in the battery wand. ■...
- Page 14 INSTALLATION If You Have a DC Power Supply... Connect the Power Supply Plug the power cable from the shade into ■ the extension cable. Power Cable from Shading Plug the other end of the extension cable ■ into the DC power supply. Wire Retainers Plug the DC power supply into a standard ■...
- Page 15 INSTALLATION If You Have a DC Power Supply with Daisy-Chain Connections... The daisy-chain feature allows up to three PowerView shades to be powered by a single DC ™ power supply. However, each shade can operate independently. The daisy-chain feature is only available with the DC power supply option.
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Page 16: Attach The Magnetic Hold-Down Brackets (Optional)
INSTALLATION Attach the Magnetic Hold-Down Brackets (Optional) Lower the shade. ■ Place the magnetic hold-down bracket onto the bottom rail just ■ inside the end cap, oriented as shown. Mark the screw location using the mounting options shown below. ■ The screw should be placed in the middle of the channel. -
Page 17: Operation
OPERATION Testing the Shade Use the manual control button to test the shade and ensure that the motor and power source are working correctly. Press the manual control button to lower the ■ shade. If the shade does not operate, see “Troubleshooting”... -
Page 18: Basic Operation
OPERATION Joining a Shade to a Group IMPORTANT: The shade will not operate using the remote until it has been joined to a group. 1. Press and hold ■ STOP for 4 seconds to put the remote in program mode. The lights on the remote will flash to indicate it is in program mode. -
Page 19: Resetting The Shade (If Necessary)
PowerView App Operation The PowerView Hub is required for PowerView App operation. For information regarding setup and operation using the PowerView App, refer to the online PowerView App Software Guide at hunterdouglas.com/powerview/support. Resetting the Shade (If Necessary) Basic Reset The basic reset is used to reset the shade’s travel limits. -
Page 20: Troubleshooting
OPERATION Troubleshooting If your shade is not operating correctly: First review the guide that came with your control device. ■ Refer to the following troubleshooting procedures for specific solutions for your shade. ■ If questions remain, please contact the Hunter Douglas Customer Information Center at 1-888-501-8364. - Page 21 OPERATION Problem The shade will drift up once stopped. Removing Spring Tension Solution Locate the adjustment behind the LEFT end cap cover. ■ The cover is removed by placing your thumb in the center and releasing ➤ the snap on the top back corner. Raise the shade completely and hold into place.
- Page 22 OPERATION Problem The shade raises or lowers unevenly, the bottom rail is not level when fully raised, or the fabric winds unevenly or starts to rub against one end of the headrail. Solution Keep the bottom rail level while raising the shade. Side-to-side movement while raising the shade may cause fabric to skew.
- Page 23 OPERATION Problem The shade will not fit into the installation brackets. Solution If the shade has a battery wand, check that the wand is not interfering with the installation brackets. Check that the installation brackets are level and aligned. Adjust and/or shim to level, if necessary.
- Page 24 OPERATION Problem The shade is hard to raise or lower, or the bottom rail does not stop at the top limit. Headrail Limit Stop Solution Check the adjustment position of both limit stops. The top illustration shows the correct adjustment. The Bottom limit stop catches the bottom rail, Rail...
- Page 25 OPERATION Problem The bottom rail does not raise or lower completely, or its location when fully lowered has changed over time. Solution The batteries may be low in the battery wand, satellite battery pack, or C-size satellite battery wand. Replace the batteries. Check that the battery wand, satellite battery pack, C-size satellite battery wand, or DC power supply is securely connected to the power cable and the cables are not pinched or caught in the headrail or installation brackets.
- Page 26 OPERATION Problem The shade raises or lowers unevenly, the fabric rubs against one end of the headrail, or the bottom rail is uneven when fully raised. Solution Check that the window is square by measuring the diagonals. Check that the installation brackets are level. Shim to level, if necessary. Adjust the Bottom Rail Weight: Release the weight clips by inserting ■...
- Page 27 OPERATION Problem The vanes do not close fully when the shade stops in the lowest position. Solution The shade should be programmed to stop in its lowest position with the vanes closed. A small distance between the front and back fabric facings in the fully closed position is normal.
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Page 28: Care
Carefully pull the shade to remove it ■ from the brackets. Cleaning Procedures Sonnette Cellular Shades are made from anti-static, dust-resistant materials which repel dirt ™ and dust. The following options are available if your shade needs cleaning. CAUTION: Do not steam the shades. -
Page 29: Declarations
Piekstraat 2, 3071 EL Rotterdam, The Netherlands certify and declare under our sole responsibility that assembly PV4 conforms with the essential requirements of the EMC directive 2004/108/EC and R&TTE directive 1999/5/EC. A copy of the original declaration of conformity may be found at: www.hunterdouglas.com/RFcertifications. 27 27... - Page 30 Notes...
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Page 32: Warranty
If you are not thoroughly satisfied, simply contact Hunter Douglas at (888) 501-8364 or visit hunterdouglas.com. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.
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