Ubee UBC1301-AA00 User Manual page 22

Ubee Interactive
Check General Connectivity Issues:
If none of these suggestions work, contact your service provider for further
assistance.
Ubee UBC1301-AA00 Advanced Wireless Voice Gateway Subscriber User Guide • March 2017
2. Choose the Device Manager tab and look for a yellow exclamation point or red
over the network interface card (NIC) in the Network Adapters field. If you see
either one, you may have an interrupt request (IRQ) conflict. Refer to the
manufacturer's documentation or ask your service provider for further assistance.
Verify that TCP/IP is the default protocol for your network interface card.
Power cycle the UBC1301-AA00 by removing the power adapter from the
electrical outlet and plugging it back in. Wait for the device to re-establish
communications with your cable service provider.
If your PC is connected to another hub or gateway, connect the PC directly into
an Ethernet port on the UBC1301-AA00.
If you are using a cable splitter, remove the splitter and connect the gateway
directly to the cable wall outlet. Wait for it to re-establish communications with
the cable service provider.
Try a different cable. The Ethernet cable may be damaged.
Troubleshooting the Installation
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