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Ubee EVW32C Subscriber User Manual

Advanced wireless voice gateway
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Ubee EVW32C

Advanced Wireless

Voice Gateway
Firmware Version: 2.2.xxxx
Subscriber User Manual
March 2017
www.ubeeinteractive.com
Polarisavenue 77
2132 JH Hoofddorp
The Netherlands
+31(0)203038371
Sales (email): eusales@ubeeinteractive.com
Support (email): eusupport@ubeeinteractive.com

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Summary of Contents for Ubee EVW32C

  • Page 1: Advanced Wireless

    Ubee EVW32C Advanced Wireless Voice Gateway Firmware Version: 2.2.xxxx Subscriber User Manual March 2017 www.ubeeinteractive.com Polarisavenue 77 2132 JH Hoofddorp The Netherlands +31(0)203038371 Sales (email): eusales@ubeeinteractive.com Support (email): eusupport@ubeeinteractive.com...
  • Page 2 This material is protected by the copyright laws of the United States and other countries. It may not be reproduced, distributed, or altered in any fashion by any entity (either internal or external to Ubee), except in accordance with applicable agreements, contracts, or licensing, without the express written consent of Ubee and the business management owner of the material.

  • Page 3: Table Of Contents

    2 Installing the EVW32C ........13 2.1 Setting Up and Connecting the EVW32C ......13 2.1.1 Wall Mount Installation .
  • Page 4 4 Understanding the Cable Modem Menu ......23 4.1 Using the Status Option ..........23 4.1.1 Using the System Information Option .
  • Page 5 6.4.4 Using the IP Filtering Option ........59 6.4.5 Using the MAC Filtering Option .

  • Page 6: Introduction

    Introduction Welcome to the Ubee Interactive family of data networking products. This guide is specific to the EVW32C Advanced Wireless Voice Gateway for cable subscribers and serves the following purposes:  Provides instructions on how to install, connect, and operate the EVW32C.

  • Page 7: Understanding Eco-Environmental Statements

    Standby Regulation (EC) No 1275/2008 with regard to eco-design requirements for standby Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 8: Understanding Connections And Applications

    Understanding Connections and Applications The following diagram illustrates the general connection topology and applications of the EVW32C. Checking Device Package Components The package for the EVW32C contains the following items Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...
  • Page 9 1 - RJ11 Cable (Telephony) Sample image, actual appearance subject to change 1 - Power Adapter Input: 100-120VAC ~, 50-60Hz CE and UL Certified Sample image, actual appearance subject to change. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 10: Understanding The Device Front And Rear Panels

    RJ45 cable. Each Ethernet port on the back panel of the device has 2 LEDs to indicate its status when an Ethernet device is connected. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 11: Understanding Led Behavior

    EVW32C. USB PORT USB 2.0 host port to support Linux applications for Ubee and 3rd party applications. Located on front panel, this button is used for the WiFi Protected Setup (WPS) method to connect a PIN-protected WiFi device to the cable modem. Refer to...

  • Page 12: Front Panel

    / strobe MTA is not on link on link provisioned activity activity TEL1 is On/ strobe On/ strobe provisioned on link on link but FXS2 is activity activity unused Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 13: Understanding Specifications, Standards, And Firmware

     RF (cable) Input Power (one channel): -17 to +17dBmV  Input Impedance: 75 Ω Upstream*  Frequency Range: 5MHz ~ 85MHz (EuroDOCSIS), 5MHz ~ 42MHz (DOCSIS), optional 5 to 65MHz upstream Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...
  • Page 14  DTMF Tone Detection, T.38 FAX Relay (G.711), Echo Cancellation (G.168) / Silence Suppression, Voice Active Detection and Comfort Noise Generation  Modem support  RTCP XR Device Management  Web-based user interface  SNMP v1, v2c, v3 Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 15: Understanding Default Values And Logins

     Encryption Method = Auto  WPA Pre-shared Key = A unique key for each device, also called the network key, the wireless key, or the wireless password. The pre-shared key for the EVW32C is the 14 characters of the device serial number.

  • Page 16: Understanding The Device Label

    Accessing the Web User Interface (UI) Locally on page 19 for detailed instructions. Understanding the Device Label The following is an example of the housing label for the EVW32C. Descriptions follow. Item Description Model No Displays the device model number.
  • Page 17 Displays the router MAC address of the device. H/W version Displays the internal version number that identifies the hardware design. Made In Displays the country in which the device was assembled. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 18: Installing The Evw32C

    Troubleshooting the Installation on page 17 Setting Up and Connecting the EVW32C Use the following instructions to set up and connect the EVW32C. When the device is set up and connected, refer to Accessing the Web User Interface (UI) Locally on page 19 configure the device.

  • Page 19: Wall Mount Installation

    2.1.1 Wall Mount Installation You can mount the EVW32C on a wall using the 2 mounting brackets on the side of the device. Two round or pan head screws are recommended. See the figure below. Label Size in Millimeters (mm) 7.2 +/- 0.5...

  • Page 20: Connecting Devices To The Network

    2.2.1 Connecting an Ethernet Device You can connect up to three additional Ethernet devices to the EVW32C. To connect another Ethernet device to the network: 1. Connect an Ethernet cable from the Ethernet device (for example, a PC or gaming console) to an open ETHERNET port on the back of the EVW32C.

  • Page 21: Connecting A Wireless Device

     Mac Users: Click on the wireless icon on the right side of the top menu bar. All available wireless networks will appear in the drop-down menu. 2. The EVW32C is shipped with a default SSID. The SSID is the name of the wireless network broadcast from the device so that wireless clients can connect to it.

  • Page 22: Connecting A Telephone Line

    Wireless Network on page 2.2.3 Connecting a Telephone Line You can connect up to two telephone lines to the EVW32C to use the telephone (voice) features. Voice service must be enabled by the service provider. Voice service requires additional steps for the service provider including canceling the previous telephone provider service, porting the telephone number, and other tasks to minimize downtime during the transition.
  • Page 23 Ubee Interactive Troubleshooting the Installation  Power cycle the EVW32C by removing the power adapter from the electrical outlet and plugging it back in. Wait for the gateway to re-establish communications with your cable service provider.  Check General Connectivity Issues: ...

  • Page 24: Using The Web User Interface

    Logging Out of the Web User Interface on page 21 Accessing the Web User Interface (UI) Locally Access the Web UI for the EVW32C from a Web browser, such as Google Chrome on a Windows computer, or Safari on a Mac.
  • Page 25 The System Information screen (below) is displayed and provides basic information about the EVW32C. Refer to Using the System Information Option on page 22 for screen field descriptions. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 26: Logging Out Of The Web User Interface

    To log out of the Web User Interface, click Logout on the top right of the menu bar. The following screen appears and confirms you are logged out of the device and gives you the option to return to the login page. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...
  • Page 27 Ubee Interactive Logging Out of the Web User Interface Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 28: Understanding The Cable Modem Menu

    1. Click Cable Modem from the main menu. 2. Select Status from the left side menu. 3. The following sub-menu items are available for selection:  System Information Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 29: Using The System Information Option

    Displays whether network access is allowed. When allowed, the Network Access user is allowed to access the network. System Up Time Displays how long the device has been connected. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 30: Using The Connection Option

    (downstream channels).  Upstream displays detailed information on the network traffic from the local computer to the remote destination (upstream channels). Field descriptions are listed below the screen example. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 31: Using The Configuration Option

    Using the Configuration Option The Configuration screen allows the user to reboot the device or restore the device to factory default values. Field descriptions follow the screen example. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 32: Using The Provisioning Option

    Label Description Reboot/Factory Reset Reboot To reboot, or power cycle, the EVW32C, select Yes, then click Apply. Factory Reset To restore the device to factory default values, select Yes, then click Apply. Using the Provisioning Option Use the Provisioning option to view the cable modem provisioning options including the cable modem Dynamic Host Configuration Protocol (DHCP) and modem-status information.
  • Page 33 Displays the renew time remaining in days, hours, minutes, and seconds. Modem-Status HW Initial Displays whether hardware initialization is completed. Find Downstream Displays whether finding a downstream channel is completed. Ranging Displays whether ranging is completed. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 34: Using The Management Option

    Enter the new username. Old Password Enter the old password. New Password Enter the new password. Retype the Password Confirm the new password by retyping it here. Apply Saves changes. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 35: Using The Diagnostic Option

    2. Click Diagnostic from the left side menu. The RF Analyzer screen is displayed. Descriptions follow the screen shots below. Main Control Settings Hide/View Graph Button Status Monitor Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...
  • Page 36 VID AVG: Enable/Disable video averaging  CHANNEL POWER: Specifies the span of the channel relative to the center frequency to measure power over. The following screen shot shows the analyzer running. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 37: Understanding The Telephony Menu

    2. Click Telephony from the main menu. 3. The Status page is displayed. Using the Status Option The Status screen displays provisioning progress and MTA line status. Field descriptions follow the screen example. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...
  • Page 38 Displays the phone number associated with the telephone hooked up to port 1. Port 2 Phone Number Displays the phone number associated with the telephone hooked up to port 2. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 39: Understanding The Gateway Menu

    Understanding the Gateway Menu The Gateway menu provides the majority of the configuration options for the EVW32C. LAN, WAN, Firewall, VPN, Parental Control, and Wireless features are addressed. Topics See the following topics:  Using the LAN Option on page 35 ...

  • Page 40: Using The Lan Option

    6.1.1 Using the Setup Option The LAN Setup screen allows you to configure basic features related to the LAN connection. Field descriptions are listed below the screen example. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 41: Using The Dhcp Option

    Saves changes. 6.1.2 Using the DHCP Option Use the DHCP option to configure dynamic host configuration protocol-specific behavior for the device. Field descriptions are listed below the screen example. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 42: Using The Static Lease Option

    Using the LAN Option Label Description DHCP Mode DHCP Server Enables (Yes) or disables (No) DHCP on the EVW32C. If No is selected, all the static DHCP settings on this screen are ignored. Apply Saves changes. DHCP Settings DHCP Start IP Defines the starting IP address for the pool of IP addresses that can be used by connecting clients.

  • Page 43: Using The Wan Option

    Apply Saves changes. Using the WAN Option Use the WAN option to view information regarding the WAN interface of the EVW32C. To view WAN interface information: 1. Click Gateway from the main menu. 2. Click WAN from the left side.

  • Page 44: Using The Wlan Option

     WPS  Access Control 6.3.1 Using the Basic Option The Basic option is used to configure both the 2.4GHz and 5GHz radios, including channel number, and bandwidth control. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...
  • Page 45 IMPORTANT NOTE: The EVW32C is a dual-band concurrent wireless gateway, supporting operation of both the 2.4GHz and 5GHz radio bands simultaneously. Both radios are enabled by default. Field descriptions are listed below the screen example. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...
  • Page 46 Options are:  2.4GHz: 20MHz, 40MHz  5GHz: 20MHz, 40MHz, 80MHz Sideband for Control Only when using 40MHz Bandwidth should you choose the Lower or Upper 20MHz. Channel Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 47: Using The Security Option

    Use the Security option to configure a variety of wireless security settings for both the 2.4GHz and 5GHz radio bands. For more information regarding wireless default values, Understanding Default Values and Logins on page Field descriptions are listed below the screen example. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 48: Using The Wps Option

    Displays the Pre-Share Key when WPA or 802.1x network authentication is used. The pre- share key is a unique key for each device, also called the network key, the wireless key, or the wireless password. The pre-shared key for the EVW32C is the 14 characters of the device serial number. For example: EVW32C00000060.

  • Page 49: Using The Access Control Option

    WPS Mode 2. PBC (Push Button Configuration): A software or a hardware button is pushed on both the EVW32C and the wireless client that wishes to connect. Both devices are then in registration mode. This is the default setting. This field is only visible when PIN is selected as the WPS Mode. The connecting client’s WPS WPS Client Pin Pin number must be entered in the space provided before clicking the Connect box.
  • Page 50 Deny creates a list of wireless clients that you do not want to have access to your wireless network. Enter the MAC addresses of these clients in the MAC Addresses fields. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 51: Deploying And Troubleshooting The Wireless Network

    RSSI value. A receive signal strength indicator between 0 to -64 dBm is considered optimal. Levels of -67dBm and lower (for example, -70, -80, etc.) have a downward impact on wireless data throughput. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...
  • Page 52 Connecting Devices to the Network on page 15 if needed. 2. Place the wireless client at around one meter (three feet) away from the EVW32C. 3. Obtain the RSSI value for the connected client. Refer to Using the Access Control Option on page 44.
  • Page 53 7. Check the wireless signal strength and speed of the computer connected via wireless to the EVW32C. Instructions for checking speeds are provided for both a Windows and Mac computer in the table below. If the wireless computer is not connected, refer Connecting a Wireless Device on page Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual •...
  • Page 54 6.3.5.3 Understanding the 2.4GHz and 5GHZ Bands The EVW32C operates in both the 2.4GHZ and 5GHZ frequency bands simultaneously. This feature allows you to choose the best band for your device to ensure stability with your local and Internet connection.
  • Page 55 If you want to use the 5GHz frequency, all wireless client adapters must support 5GHz. 6.3.5.4 Selecting a Wireless Channel You may need to change the wireless channel on which the EVW32C operates when you are in computing, test, and other environments where several wireless access points may be operating in the 2.4GHz range.

  • Page 56: Using The Advanced Option

    2. Click Advanced from the left side. 3. The following sub-menu items are available for selection:  Connected Devices  Options  Port Forwarding  IP Filtering  MAC Filtering  Port Filtering Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 57: Using The Connected Devices Option

    Displays the IP address assigned to this wireless client. Host Name Displays the host name of the wireless client. Mode Indicates the applicable 802.11a/b/g/n standard used by the connected client device. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 58: Using The Options Option

    The Options screen allows you to define which networking protocols are enabled or disabled on the device. The network address translation application (NAT ALG) settings provide additional security beyond the firewall. Field descriptions are listed below the screen example. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 59: Using The Port Forwarding Option

    6.4.3 Using the Port Forwarding Option Forwarding tells the EVW32C to which computer on the local area network to send data. If your host systems or applications have communications issues with the Internet, you can use forwarding to resolve the following issues: ...
  • Page 60 (check) both IPsec PassThrough and PPTP PassThrough. 6.4.3.2 Setting Up Forwarding If the suggestions in Before Setting Up Forwarding on page 55 did not correct your communication problem, use port forwarding. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...
  • Page 61 To set up port forwarding: 1. On the Port Forwarding screen, click Create IPv4. 2. Enter information in the forwarding fields as shown in the screen shot below. Field descriptions follow. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...
  • Page 62 Remove All Deletes all entries in the forwarding table. 3. Click Apply. The forwarding rule is created and displayed in the table as shown below. Additional field descriptions follow. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...
  • Page 63 Audio server. Internal Ports are the ports to which local servers listen. External Ports are the ports that the cable modem listens to from the WAN. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 64: Using The Ip Filtering Option

    Be sure all devices to which you potentially deny Internet access are connected to the EVW32C network. 2. Enter the MAC address to block in the text box to the left of the Add MAC Address button. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 65: Using The Port Filtering Option

    Pre-assigned application ports are displayed on the Forwarding screen. Refer to Using the Port Forwarding Option on page Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 66: Using The Port Triggering Option

    1. John requests a file from the Real Audio server (port 7070). Port 7070 is a “trigger” port and causes the device to record John’s computer IP address. The EVW32C associates John's computer IP address with the “target” port range of 6970-7170.
  • Page 67 To set up port Triggering: 1. On the Port Triggering screen, click Create. 2. Enter information in the forwarding fields as shown in the screen shot below. Field descriptions follow. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...
  • Page 68 3. Click Apply. The triggering rule is created and displayed in the table as shown below. Additional field descriptions follow. The following example shows the Port Triggering option set up for a dual Xbox configuration. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 69: Using The Firewall Option

    6.4.8 Using the Firewall Option Use these instructions to configure the EVW32C firewall settings to control what types of traffic are allowed on your network. The firewall can block certain Web-oriented cookies, Java scripts, and pop-up windows. It is highly recommended the Firewall is left enabled at all times to protect against denial of service (DoS) attacks.

  • Page 70: Using The Dmz Option

    To set up a DMZ host 1. Connect a PC to an Ethernet port on the EVW32C. Make sure both devices are powered on and functioning. 2. Connect a home gateway (or other device you wish to be in the DMZ) to an Ethernet port on the EVW32C.

  • Page 71: Using The Ddns Option

    The host can then be contacted by other hosts on the Internet, even if its IP address changes. The DDNS service for the EVW32C Advanced Wireless Voice Gateway is provided through a third-party and can be purchased from Dynamic Network Services Inc. at www.dynDNS.com.

  • Page 72: Using The Management Option

    3. The following sub-menu is available for selection:  Backup 6.5.1 Using the Backup Option The Backup option let’s you back up your device configuration or restore the EVW32C to a previously saved configuration. 6.5.1.1 Backing Up the Current Modem Configuration To backup and save the current modem configuration, click the Backup button.
  • Page 73 To restore the device to a previously saved configuration, click the Browse button. The File Upload dialog box appears and allows you to select the previously saved backup file. Highlight the file and click ‘Open.’ Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...
  • Page 74 You are advised that you will be required to reboot the device. Click ‘OK.’ You are then notified that the device has been reset. Click ‘RELOAD’. You are then presented with the login screen for the EVW32C. Enter the username and password to return to the modem User Interface.

  • Page 75: Using The Vpn Option

    Using the VPN Option Using the VPN Option Use the VPN menu to configure virtual private tunnels (VPNs) for the EVW32C. A VPN is a computer network that carries links between nodes by open connections over the Internet or virtual circuits instead of by physical wires. A common use of a VPN is when you want to connect to a computer at a remote location, such as from a branch office to a corporate office to share private data.

  • Page 76: Using The Basic Option

    Delete – Allows you to remove this IPsec VPN tunnel. Creates a new IPsec VPN tunnel and adds it to the IPsec list. Click Edit to modify Add New Tunnel its parameters. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 77: Using The Ipsec Option

    Add New Tunnel Adds the new tunnel after a name is entered. Apply Enables or Disables the tunnel when you click Apply to save your changes. Local endpoint settings Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...
  • Page 78 Network address  IP address, usually suitable for static public IP address (default setting). type  Fully Qualified Domain Name (FQDN), usually suitable for dynamic public IP address. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...
  • Page 79 DES – a 56-bit key with the DES encryption algorithm (default setting).  3DES – a 168-bit key with the DES encryption algorithm. The EVW32C and the remote IPsec router must use the same algorithms and key, used to encrypt and decrypt the Phase 1 messages or to generate and verify a message authentication code.

  • Page 80: Using The Parental Control Option

    Apply Saves changes. Using the Parental Control Option Parental controls allow you to control Internet access for users on the EVW32C network. The parental control menu enables you to:  Define username and password access  Block specific Web sites based on keywords ...

  • Page 81: Using The User Setup Option

    Provides a drop-down list of existing content rules that define what kind of Websites the Content Rule user can or cannot visit. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

  • Page 82: Using The Basic Setup Option

    Enables the White List Access Only option. If you have created a content rule that defines White List Access a black list and a white list, check the White List Access Only box to force the EVW32C to Only execute the policy for the selected user.

  • Page 83: Using The Time Filter Option

    Using the Time Filter Option Use the Time Filter option to configure time-based access policies to block all Internet access at certain times. Fields are explained following this screen example. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...
  • Page 84 End Port: Enter the ending port number to be blocked.  Protocol: Select the protocol type. Options are UDP, TCP, or Both. Apply Saves all changes when clicked. Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017...

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