Limited Warranty - DCS vivaldi upsampler User Manual

dCS Vivaldi Upsampler Plus User Manual Software Issue 2.0x
November 2016

Limited Warranty

General
dCS warrants this product against defects in materials and workmanship for a period of 3 years from
the date the unit was originally shipped from dCS. If the product is purchased and registered with dCS
within 6 months of the date the unit was originally shipped from dCS, we will start the warranty on the
purchase date. For units registered later than 6 months from the ship date, we will start the warranty
from the ship date unless the registration is supported by the original sales invoice. During the
warranty period, dCS will repair or, at our absolute discretion, replace a faulty product. Warranty
repairs must only be carried out by dCS or our authorised service agents. Please contact your dealer if
your unit requires service.
or complete the Product
To register this product, either register online at www.dcsltd.co.uk
Registration form within 30 days of the sale and return it to dCS. On receipt of the registration, dCS
will add your contact details to our customer database. dCS will use this information for warranty
purposes only, we will not contact you directly for reasons relating to sales and marketing.
This warranty applies to the original owner, it is not transferable.
Warranty Exclusions
The Warranty does not cover wear and tear.
The Warranty on this product will be void if:
• the product is misused in any way.
• any unauthorised modifications or repairs are carried out.
• the product is not used in accordance with the Operating Conditions stated in this manual.
• the product is serviced or repaired other than by dCS or our authorised service agents.
• the product is operated without a mains earth (or ground) connection.
• the unit is returned inadequately packed.
dCS reserve the right to apply a service charge if a product returned for warranty repair is found to be
operating correctly, or if a product is returned without a returns number being issued.
This warranty covers parts and labour only, it does not cover shipping charges or tax/duty.
Our dealers or distributors are NOT authorised to extend the terms of this warranty, dCS cannot accept
responsibility for any attempt to do so.
Products re-sold by dCS on a "used" basis may be subject to reduced warranty terms.
Obtaining Service
Should you encounter a problem, contact your authorised dCS dealer for advice, quoting the model,
the full serial number, software version number, and giving a detailed description of the fault. Your
dealer will advise you fully on actions that need to be taken. When returning a unit, the original
packaging should be used to avoid transit damage. Replacement packaging sets may be purchased
from dCS.
During the Warranty period, there will normally be no charge for parts or labour.
Operating Conditions
• The supply voltage must remain within +/-10% of the A.C. voltage specified on the back panel.
• The supply frequency must be in the range 49Hz to 62Hz.
• Ambient temperature range: 0°C (32°F) to 45°C (113°F), non-condensing.
• Do not install the unit near heat sources such as radiators, air ducts, power amplifiers or direct
strong sunlight.
• If in doubt, the easy test is – the unit is happy to work anywhere a human is.
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Vivaldi Upsampler Manual v2_0x English version