Polycom IP 300 User Manual page 22

Polycom telephone user guide ip 300
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No Audio on Headset
Verify correct connections:
• Ensure the headset is plugged into
the jack marked Headset at the rear
of the telephone.
• Ensure the headset amplifier (if pres-
ent) is turned on and/or the volume
is correctly adjusted.
No Response from Feature Key Presses
Conference
Directories
Verify telephone is in active state:
Services
• Make a call to the telephone to
Call Lists
check for inbound call display and
ringing as normal. If successful, try
Buddy Status
to press feature keys within the call
My Status
to access Directory or Buddy Status
for example.
Redial
Display shows "Network Link is Down"
Directories
Conference
Verify LAN cable is properly connected:
Services
• Check termination at the switch or
Call Lists
hub (furthest end of the cable from
the telephone).
Buddy Status
• Check that the switch or hub is op-
My Status
erational (flashing link/status lights)
or contact your System Administra-
Redial
tor.
• Swap the handset into the headset
• Press
1
2
3
ABC
DEF
1
2
3
ABC
DEF
4
5
6
GHI
JKL
MNO
4
5
6
• Reboot the telephone to attempt
GHI
JKL
MNO
7
8
9
PQRS
TUV
WXYZ
7
8
9
PQRS
TUV
WXYZ
0
OPER
*
#
0
OPER
• Press
1
2
3
ABC
DEF
1
2
3
ABC
DEF
4
5
6
• Reboot the telephone to attempt
GHI
JKL
MNO
4
5
6
GHI
JKL
MNO
7
8
9
PQRS
TUV
WXYZ
7
8
9
PQRS
TUV
WXYZ
0
OPER
*
#
0
OPER
19
jack at the rear of the telephone
and verify that audio or dial tone
is now present.
For a list of compatible headsets,
go to: www.polycom.com
Sel
Sel
Del
Del
followed by System
Menu
Status and Server Status to con-
Messages
firm line is actively registered to
the server.
Do Not Disturb
re-registration to the server.
Hold
Hold
Sel
Sel
Del
Del
followed by System
Menu
Status and Network Status. Scroll
Messages
down to verify LAN port is Active.
Do Not Disturb
re-registration with the server.
Hold
Hold

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