Ingenico DESK/5000 Get To Know
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Ingenico DESK/5000 Get To Know

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INGENICO DESK/5000
The DESK/5000 is designed to provide a best-in-class
payment experience, with a 3.5 inch color touchscreen
display, intuitive interface, responsive keypad, and seamless
connection to external devices.
Keep this reference guide handy for simple steps to help you
start accepting payments right away.
WHAT'S IN THE BOX
Thank you for selecting U.S Bank Payment Solutions for
your payment processing needs. To get started, you'll need:
Ingenico DESK/5000 device
Magicbox (connects cables to power and ethernet)
Power cord
Ethernet cable (6 ft. blue cable)
Receipt paper roll
© 2023 Elavon, Inc. All rights reserved. Elavon is a trademark in the United States and/or other countries. This information is prepared by Elavon
as a service for its customers. All features and specifications are subject to change without notice.
What's in the box
How to perform basic transactions
Need help?
INGENICO TETRA
DESK/5000
Ready to start accepting payments with
your DESK/5000?

SET UP YOUR HARDWARE

Your DESK/5000 payment device will be shipped to you
with the receipt roll already installed. We also run a test
transaction to validate that the device is working properly.
Setting up your hardware is as easy as 1-2-3.
Connect to the internet
Plug the Ethernet cable into the Magicbox.
Plug the other end into the router or modem.
Power your device
Plug the power cord into the Magicbox.
Plug the other end into a power outlet.
Go to main menu
Press and hold ENTER [
your device and display the main menu.
O
] to power on

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Summary of Contents for Ingenico DESK/5000

  • Page 1 SET UP YOUR HARDWARE The DESK/5000 is designed to provide a best-in-class Your DESK/5000 payment device will be shipped to you payment experience, with a 3.5 inch color touchscreen with the receipt roll already installed. We also run a test display, intuitive interface, responsive keypad, and seamless transaction to validate that the device is working properly.
  • Page 2 GET TO KNOW YOUR DESK/5000 Contactless card entry Your DESK/5000 offers intuitive buttons and a touchscreen interface for easy navigation and use. Receipt paper compartment* (lift catch and insert with end HOME pulled out from under the roll) The silver button allows you to access the different application menus.
  • Page 3 MANUAL ENTRY SALE To manually enter a sale (i.e. where the card is not present), follow these steps: From the idle screen, press ENTER [ ] and select Sale on the screen. Key in the sale amount and press ENTER [ When prompted, key in the card number and press VOIDING A SALE ENTER [...
  • Page 4 Note: To turn “off” auto settlement and settle batches manual- Select Accept on screen or by pressing ENTER [ ly, follow the steps above and set the time of day to “0000”. The DESK/5000 will automatically print the settlement report. Ready to get started?

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