Introduction - HP Netserver LP2000r Service Manual

Chapter 4
About Error Messages
A hexadecimal number designates each error message reported by DiagTools; a short note on the type of
error; and a list of one or more steps the user can take in response. When you run a test, it exercises many
aspects of the hardware, so the number of possible error messages exceeds 300. Most of these are
encountered rarely, if ever.
Error codes can be viewed on line from the DiagTools User menu within the advanced series of tests, or you
can refer to Chapter 3 of the HP Netserver DiagTools Error Reference and User Guide.
Advantages and Limitations of Hardware Diagnostics
Off-line diagnostic software is useful in making sure that hardware has been eliminated as the cause for
possible Netserver problems. Such diagnostic tools can easily be shipped with a server, and they are
relatively easy to use.
Only experienced personnel knowledgeable of its limitations should use off-line diagnostic software.
Some limitations are:
•
booting the Netserver from the diagnostics diskette
•
no access to operating system error logs, since the OS is not operating at the same time as the
diagnostic tools
•
limited ability to test only a single component at a time
•
inability to indicate problems with wrongly configured Netservers or network

Introduction

If you are having problems installing your HP Netserver, there are a number of different tools available for
troubleshooting, including the information provided in the following topics in this chapter.
•
HP Netserver Online Documentation CD-ROM contains the following information in the HP
Netserver LP 2000r Service Manual:
Troubleshooting Information
◊
Parts Information
◊
List of Error Messages
◊
List of Beep Error Messages
◊
•
HP Netserver Navigator CD-ROM provides several utilities for troubleshooting purposes.
At the Main Menu, select "Netserver Utilities" to use the following tools:
Diskette Library - A collection of diskette images representing drivers, utilities and BIOS
◊
updates, which enables you to conveniently generate any flexible diskette available on the
HP Netserver Navigator CD-ROM. For example, you can create the following diskettes:
BIOS Update and NOS Drivers.
HP DiagTools Utility - An easy-to-use hardware diagnostic for Netserver verification, burn-in,
◊
and rapid troubleshooting. Use this icon to copy DiagTools to two (2) flexible diskettes from
the HP Netserver Navigator CD-ROM, and then execute from the flexible diskette.
Diagnostics
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