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HP Netserver LP2000r Service Manual

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HP Netserver LP 2000r

Service Manual

Online Version: 1.0
Last Updated: February 2001

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Summary of Contents for HP Netserver LP2000r

  • Page 1: Service Manual

    HP Netserver LP 2000r Service Manual Online Version: 1.0 Last Updated: February 2001...

  • Page 2: Audience Assumptions

    Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

  • Page 3: Table Of Contents

    Notice to Service Technicians........................1 Introduction..............................1 Front Panel..............................1 Rear Panel ..............................3 Applying Power to the HP Netserver ......................4 Powering-Up the HP Netserver ......................... 4 Powering-Down the HP Netserver......................4 Connecting AC Power to Multiple-Server Configurations ................5 Sleep States (ACPI) ............................
  • Page 4 Exploded View – Internal..........................20 Replaceable Parts List ..........................21 Parts List Identifier............................21 4 Diagnostics ..............................23 Diagnostic Tests ............................23 Diagnostics Description..........................23 HP Netserver DiagTools..........................23 DiagTools Capabilities ..........................24 Introduction..............................25 Tools Required............................26 Common Installation Problems ........................26 Troubleshooting Sequence ........................26 Netserver Will Not Power On ........................26 Problems after Netserver is Powered On ....................27...
  • Page 5 Contents Preventive Maintenance Procedures ......................47 Troubleshooting Tips............................ 47 Troubleshooting Checklist ........................48 BIOS Recovery............................. 49 Password Problems ............................. 51 Resetting Lost Passwords ........................51 General Netserver Problems ........................52 Power Problems............................53 Video/Monitor Problems..........................54 Configuration Problems..........................56 Printer/Datacomm Problems ........................57 Keyboard and Mouse Problems........................
  • Page 6 Contents Removing an Accessory Board ........................77 Installing an Accessory Board ........................80 Removing a Processor and Heatsink ......................83 Installing a Second Processor........................84 Installing the Heatsink ..........................86 Index.................................89...

  • Page 7: General Information

    Notice to Service Technicians This is the service document for the HP Netserver LP 2000r. You may also need to access the HP NetServer LP 2000r Installation Guide or the HP NetServer LP 2000r User Guide that are available on the Network Server Division WEB site: http://www.hp.com/netserver...
  • Page 8 Sleep states are NOS dependent and not available if your NOS does not support power management based on the ACPI (Advanced Configuration and Power Interface) standard. Refer to “Applying Power to the HP Netserver” and “Sleep States (ACPI)” later in this chapter.

  • Page 9: Rear Panel

    The ports and connectors at the rear panel are listed below. • The power connector accepts a standard power cable to connect the HP Netserver LP 2000r with a UPS or the site power source. A second power supply for redundancy is optional. Each power supply has its own power cord connection.

  • Page 10: Applying Power To The Hp Netserver

    Applying Power to the HP Netserver Powering-Up the HP Netserver 1. Turn on power to the monitor connected to the HP Netserver. By powering on the monitor prior to the Netserver the user ensures that video output auto- configures properly as the Netserver boots up.

  • Page 11: Connecting Ac Power To Multiple-Server Configurations

    However, if you install several HP Netservers on one circuit, precautions are necessary. If there is a power failure and power is then restored, all the servers immediately begin to draw inrush current at the same time.
  • Page 12 Chapter 1 General Information NOTE The HP Netserver power button will force a power down without waiting for the NOS to gracefully shut down the Netserver, if the power button is pressed and held more than four seconds. CAUTION If the power button override is used, there is a strong possibility that data will be...

  • Page 13: System Information

    Mass Storage The HP Netserver LP 2000r comes standard with an IDE CD-ROM and a flexible disk drive with some configuration of SCSI hard disk drives. The internal mass storage cage can hold up to 6 total SCSI drives.

  • Page 14: Boot Priority

    SCSI Device Installation Order The six Hot Swap drive slots support various SCSI HDD configurations. Start from the top ◊ left side when adding Hot Swap SCSI hard drives in the HP Netserver. • Filler Panels Ensure that the empty SCSI HDD slots in the chassis have filler panels inserted before ◊...

  • Page 15: Hardware Mirroring

    The boot order can be changed using the Netserver's (BIOS) Setup Utility and the SCSI Select Utility. Installed Mass Storage Devices Table 2-1 lists the number and types of mass storage devices that may be installed into the HP Netserver LP 2000r. Table 2-1. SCSI Mass Storage Device Types...

  • Page 16: External Scsi Connector

    Voltage Differential) device. External SCSI Connector The HP Netserver LP 2000r can be configured to extend one of its SCSI channels (typically channel B) to an external SCSI connector. This allows connection of additional mass storage devices to the second channel of the Netserver’s embedded controller.

  • Page 17: Accessory Board Guidelines

    Chapter 2 System Information Accessory Board Guidelines The HP Netserver LP 2000r provides up to three 33 MHz, 32/64 bit, 5V PCI slots which are located on an extension board. Tested PCI Boards For a list of tested PCI boards, check for compatibility under the Hardware Tested Products list for the HP Netserver LP 2000r under the Service and Support topic for the specific NOS used in the Netserver at HP’s...

  • Page 18: Technical Specifications

    Chapter 2 System Information Technical Specifications The specifications listed below vary if you install a mass storage device in your server that has more stringent environmental limits. Ensure the operating environment for your server is suitable for all of the mass storage devices being used.

  • Page 19: Processor/Memory Set

    Chapter 2 System Information Processor/Memory Set: Feature Description Intel Pentium III (up to 2 processors) processors, at supported speeds of 866, 933 Processors MHz; and 1 GHz, with 256 KB level 2 cache on processor. Serverworks LE chip set with 133 MHz bus speed support. Chipset Supports up to four SDRAM DIMMS (168 pin) for a maximum of 4 GB.

  • Page 20: Connector Pinouts

    Chapter 2 System Information Power Supply Specifications Parameter Characteristics Input Type Auto-ranging Input – Maximum Range 100 to 127 VAC 5.0 A at 50/60 Hz 200 to 240 VAC 2.8 A at 50/60 Hz Operating Current 100 VAC 5.3 A 120 VAC 4.6 A 200/208 VAC 3.2 A 220/230 VAC 2.8 A...

  • Page 21: Serial Port Connector

    Chapter 2 System Information Serial Port Connector Serial Port Connector Serial Port Connector (male) Pinouts Pin Number Signal Description Data carrier detect Receive data Transmit data Data term ready Signal ground Data set ready Request to send Clear to send Ring indicator USB Connector USB Connector...

  • Page 22: Parallel Port Connector

    Chapter 2 System Information Parallel Port Connector Parallel Connector Parallel Port Connector (female) Pinouts Pin Number Signal Description Pin Number Signal Description Strobe5 Acknowledge b Data bit 0 a Busy Data bit 1 a Paper end Data bit 2 a Select Data bit 3 a Auto line feed b...

  • Page 23: Lan Connector

    Chapter 2 System Information Video Connector (female) Pinouts Pin Number Function Pin Number Function Key (no pin) Green Sync return (ground) Blue Monitor ID bit 0 Monitor ID bit 2 Monitor ID bit 1 Monitor self-test (ground) Horizontal sync (+) Red return (ground) Vertical sync (-) Green return (ground)

  • Page 24: Scsi

    Chapter 2 System Information SCSI There is one external SCSI connector on the back of the server. Wide SCSI Connector Pinout Signal Signal S1 (+DB 12) S35 (-DB 12) S2 (-DB 13) S36 (-DB 13) S3 (+DB 14) S37 (-DB 14) S4 (+DB 15) S38 (-DB 15) S5 (+DB P1)

  • Page 25: Parts Information

    3 Parts Information Exploded View – External Rear View...

  • Page 26: Exploded View - Internal

    Chapter 3 Parts Information Exploded View – Internal SCSI IN SCSI EXT SCSI OUT SCSI B SCSI A SCSI IN SCSI A SCSI IN...

  • Page 27: Replaceable Parts List

    Part numbers are found by using the part nomenclature from this list to select the correct part from the HP Partsurfer. If a system board needs to be replaced, remove processor modules, DIMMs, or adapter boards and transfer these to the new board.
  • Page 28 10/100TX LAN Adapter * accessory REMOTE MNG CARD BATTERY * accessory NetRAID 1si DAC * accessory DAC HP NetRAID 4M, 128MB cache * accessory HP NetRAID 4M, 64MB, 128 cache * accessory HP NetRAID 3si with Legacy Driver * accessory...

  • Page 29: Diagnostics

    When the server boots, a series of tests are displayed on the screen. The number of tests displayed depends on the configuration of the server. The following are the kinds of errors a user might get with the HP Netserver.

  • Page 30: Diagtools Capabilities

    CD-ROM drives video monitor DiagTools is an off-line diagnostic. Off-line diagnostics do not use the main operating system (OS) of the HP Netserver. The alternate DiagTools OS has far fewer features than the full-fledged OS. Thus, its capabilities are limited to a set of basic tests and a series of advanced tests. In addition, DiagTools does not use any tests that might write over or destroy user data.

  • Page 31: Introduction

    Netservers or network Introduction If you are having problems installing your HP Netserver, there are a number of different tools available for troubleshooting, including the information provided in the following topics in this chapter.

  • Page 32: Tools Required

    The following sections contain general procedures to help you locate installation problems. If you need assistance, HP recommends contacting your reseller first. If you need to get assistance from Hewlett- Packard, refer to Warranty and Support document provided with the Netserver.

  • Page 33: Problems After Netserver Is Powered On

    3. Simplify the HP Netserver configuration to the required minimum, removing all third-party options For example, reduce the Netserver to the monitor, one flexible disk drive, one CD-ROM drive, one SCSI hard disk drive, keyboard, mouse, and one NIC.

  • Page 34: Error Messages

    Chapter 4 Diagnostics Error Messages There are three kinds of error messages; two types appear during the POST process and the third is not a visual message, but an audible message (beep codes). Any one of these three types of error messages could point to a problem which might prevent the Netserver from completing the boot process.

  • Page 35: Post Error Messages

    If the Netserver starts, but POST still reports an error message, clear the CMOS configuration, as described later in this chapter. NOTE HP recommends you correct the error before proceeding, even if the Netserver appears to start successfully. Table 4-1 describes the typical POST text error messages and the corrective action you may take to remedy...

  • Page 36: Power On Self Test (Post) Error Codes

    The error codes (POST codes) appear in normal video if an error condition occurs during the boot process of the HP Netserver LP 2000r. All the codes and the respective descriptions are listed in the HP Netserver LP 2000r Service Manual, but not all the codes apply to this Netserver. The service manual is also located on the HP Netserver Online Documentation CD-ROM provided with the HP Netserver.
  • Page 37 Battery problem The Netserver BIOS is not responding due to a possible battery discharge. If the HP Netserver was unplugged for a long period of time, the battery will discharge and not provide enough current to keep the system date and time current.
  • Page 38 POST has detected the PC Serial Number has been lost or has not initialization problem been initialized. (This does not apply Pressing [F2] will automatically run the HP Serial (BIOS) Utility to LP 2000r – The and allow you to enter the Serial Number. system serial number...
  • Page 39 2. If the error persists, your I/O board may need to be replaced. Contact your service representative. 0100 Keyboard error during A key on the keyboard has been pressed during POST of the HP POST Netserver. To correct this: 1. Ensure nothing is put on the keyboard and no key is accidentally pressed down.
  • Page 40 2. Verify the flexible drive type configured in the Setup Utility matches the flexible disk drive installed in the HP Netserver. 3. Verify all data cables and power cords are firmly connected.If the problem persists, your flexible disk drive may need to be...
  • Page 41 LP 2000r) 2. Verify the flexible drive type configured in the Setup Utility matches the flexible disk drive installed in the HP Netserver. 3. Verify all data cables and power cords are firmly connected. 4. If the problem persists, your flexible disk drive may need to be replaced.
  • Page 42 (This does not apply To correct this: to LP 2000r) 1. Restart your HP Netserver. 2. If the error persists, your system board may need to be replaced. Contact your service representative to replace your Netserver. 3. If no device uses the other IDE channel, connect your hard disk drive to the other cable to operate with the secondary controller.
  • Page 43 Chapter 4 Diagnostics Code Description Problem/Solution 0510 Hard Disk boot Error POST has detected the specified hard disk drive reported an error during its self-test. Error codes #0510, #0511, #0512, and To correct this: #0513 apply to IDE0, 1. Check the hard disk drive configuration with the Setup IDE 1, IDE 2, and IDE Utility.
  • Page 44 Chapter 4 Diagnostics Code Description Problem/Solution 0600 Video Memory boot The video memory size detected during POST is smaller than error previously detected. (This would apply if the embedded video circuitry was defective, or a video adapter board were installed into LP 2000r to increase the video speed and memory.) To correct this: 1.
  • Page 45 The system could not disable the integrated LAN. disable error To correct this: 1. Reset the Integrated LAN by powering off the HP Netserver. 2. Disconnecting the power cord(s)for 20 seconds. 3. Reconnect the power cord(s) and power on the HP Netserver.

  • Page 46: Beep Codes

    Chapter 4 Diagnostics Code Description Problem/Solution 0B3x Processor conflict POST has detected the processors installed in the Netserver are not the same type or speed. To correct this: 1. Ensure both processors in the Netserver have the same product code, which should include the type, heat sink, and speed.

  • Page 47: Clearing The Cmos Configuration

    Chapter 4 Diagnostics Remove and reinsert the processor(s) firmly in the sockets on the system board. ◊ ◊ ◊ ◊ Remove and reinsert the DIMMs firmly and correctly in the slots. ◊ ◊ ◊ ◊ Clearing the CMOS Configuration You may need to clear the CMOS configuration if the configuration has been corrupted, or if incorrect settings made in the Setup Utility have caused error messages to be unreadable.

  • Page 48: Resetting A Lost Password

    Setup Utility or complete the boot process if you reboot the Netserver. 1. Turn off power to the HP Netserver. 2. Remove the cover. 3. Move switch 3 in the configuration switch on the system board (labeled "Clear Password") to the ON position.

  • Page 49: Monitor Does Not Work

    Also check your monitor manual to find out which refresh rate is required. 4. If the screen goes blank after the NOS has booted, contact your HP support organization. Keyboard or Mouse Does Not Work 1.

  • Page 50: Scsi Device Does Not Work

    3. Ensure your SCSI device is not terminated. 4. Ensure connector pins are not displaced or distorted. Replacing a Battery If your HP Netserver repeatedly loses its configuration or the processor clock stops, you should replace the battery. WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery.

  • Page 51: Problems Running The Setup Utility

    Problems Running the Setup Utility If you cannot run the Setup Utility, the HP Netserver's configuration in CMOS memory may have become corrupt. The only way to recover from a corrupted configuration is to clear it. Refer to "Clearing the CMOS...
  • Page 52 Chapter 4 Diagnostics...

  • Page 53: Troubleshooting

    These chemicals could damage the keyboard's plastic surfaces. HP recommends the periodic cleaning of tape heads, capstans, and guides on HP drive units and those products using high-density data cartridges and mini-data cartridges. This maintenance procedure prolongs tape and head life and helps reduce read/write errors due to dust and oxide.

  • Page 54: Troubleshooting Checklist

    3. Simplify the HP Netserver configuration to the minimum required: A monitor, one flexible disk drive, one CD-ROM drive, one hard disk drive, keyboard, mouse, and NIC.

  • Page 55: Bios Recovery

    Technical Reference Label. d. Verify the DIMMs are firmly seated on the System Board. Verify all added DIMMs are HP DIMMs. e. Replace the Netserver cover, and lock the Netserver.
  • Page 56 6. Replace the cover and power on the Netserver in the normal manner. A BIOS Update diskette must be created from the HP Netserver Navigator CD-ROM to be used in flashing the new BIOS into the Netserver. To update the BIOS, you enable the BIOS Recovery by setting the BIOS Recovery switch (switch 2) of the configuration switch on the system board assembly to the ON (enabled) position.

  • Page 57: Password Problems

    Setup Utility or complete the boot process, if you reboot the Netserver. To reset the Administrator password, refer to the following procedure. 1. Turn off power to the HP Netserver. 2. Remove the cover.

  • Page 58: General Netserver Problems

    Chapter 5 Troubleshooting 7. Replace the Netserver cover. 8. Turn on power to the Netserver and allow it to begin its startup routine. 9. If you wish to set a password again, press [F2] to start the Setup Utility. 10. Set the new Administrator password. 11.

  • Page 59: Power Problems

    6. Verify the memory DIMMs are all of the same (specified) speed. 7. Verify the memory DIMMs are installed and configured correctly: a. Make sure only HP-supported DIMMs are used. b. Remove the system board, install a known good memory module, and reboot. If you still receive an error, replace the system board.

  • Page 60: Video/Monitor Problems

    4. If the fans aren't audible and the above steps are verified, check that power is getting to all fans. HP Netservers have multiple fans. All fans run when power is turned on; all are off when the power is off.
  • Page 61 When most EGA and VGA monitors are disconnected from the video connector, if the ◊ ◊ ◊ ◊ monitor is working, the screen is white. When some monitors (such as HP high-resolution monitors) are disconnected from the video ◊ ◊ ◊ ◊ connector, the monitor may be working, although the screen is black.

  • Page 62: Configuration Problems

    18. If a message appears such as "INVALID CONFIGURATION", run the Setup Utility and press [F2] during the boot process (or boot the HP Netserver Navigator CD-ROM) to confirm the Netserver video configuration. Make sure other accessory boards do not use the same memory addresses as the HP video system.

  • Page 63: Printer/Datacomm Problems

    5. If date and time are still requested, and the battery is good, perform the next procedure, below. If your HP Netserver repeatedly loses its configuration or the clock stops, you should replace the battery or install an external battery.

  • Page 64: Keyboard And Mouse Problems

    Chapter 5 Troubleshooting 4. Ensure the printer power switch is on. 5. Ensure the AC outlet is working. If the printer is plugged into a multiple-outlet box, make sure the switch on the outlet box is turned on, and the circuit breaker (if equipped) is not tripped. 6.

  • Page 65: Flexible Disk Drive Problems

    • The mouse does not work or is intermittent The HP Netserver automatically detects a mouse when one is installed. If the mouse or other input device is not working, perform the following: 1. Review the Troubleshooting Checklist before you continue.

  • Page 66: Cd-Rom Problems

    • The CD-ROM drive is not working properly The CD-ROM drive that comes with certain HP Netserver models is a SCSI device; others are IDE devices. If the CD-ROM drive does not work, do the following: 1. Review the basic SCSI installation guidelines to ensure a proper configuration.

  • Page 67: Scsi Problems

    7. Check the ROM BIOS version to make sure it is the most recently issued version. Booting the most recent version of the HP Netserver Navigator CD-ROM will automatically report if the BIOS is not current and needs updating (flashing). Follow the instructions in the screen to update the BIOS.
  • Page 68 Chapter 5 Troubleshooting 9. Verify the SCSI bus is terminated at the SCSI Backplane. 10. Ensure no device is set to SCSI ID7; this is the SCSI ID used by the SCSI controller. 11. Verify all SCSI devices are either single-ended or differential SCSI devices (depending on the Netserver model), and that any bus does not contain both types.
  • Page 69 15. Use only SCSI devices without built-in terminators. The HP Netserver embedded controllers are terminated automatically on the hot swap cage or at the end of the SCSI cable. If you are installing a SCSI device that uses a built-in terminator,...

  • Page 70: Processor Problems

    Chapter 5 Troubleshooting Use only the HP Netserver SCSI cables for the SCSI hot swap subsystem. 16. Verify all SCSI devices on the bus are appropriate for that bus (only single-ended SCSI devices on the single-ended bus; only differential SCSI devices on the differential bus).

  • Page 71: Memory Problems

    Chapter 5 Troubleshooting Memory Problems The memory modules are DIMMs. NOTE If the POST (displayed at power-on time) indicates a defective memory module, replace it. 1. Review the Troubleshooting Checklist before you continue. 2. If memory problems are being experienced, power the Netserver off and on. This performs a "cold"...
  • Page 72 Chapter 5 Troubleshooting 7. If you configured the adapter for full duplex, make sure the switch port is also configured for full duplex. Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections. 8. Test the adapter as directed in the installation tasks for each operating system. Also check the “README”...

  • Page 73: Replacing Parts

    • Use an anti-static wrist strap and a grounding mat, such as those included in the Electrically Conductive Field Service Grounding Kit (HP 9300-1155). • Handle accessory boards and components by the edges only. Do not touch any metal-edge connectors or any electrical components on accessory boards.

  • Page 74: Warnings And Cautions

    Chapter 6 Replacing Parts Warnings and Cautions These warnings and cautions apply whenever you remove covers of the system. Only a technically qualified person should integrate, configure, or service the system. WARNING System power on/off : The on/off button (a convex button) on the front of the chassis DOES NOT turn off the system AC power.

  • Page 75: Removing The Front Bezel

    1. If the HP Netserver is operating, log off all users and shutdown the operating system. 2. Pull out the anti-tip foot at the bottom of the rack. Then slowly slide the HP Netserver chassis out from the rack.

  • Page 76: Replacing The Top Cover

    Chapter 6 Replacing Parts Removing the Top Cover Replacing the Top Cover To replace the cover, follow these steps. 1. Place the rear edge of the top cover near the rear edge of the chassis and lay it down on the chassis.

  • Page 77: Removing The Air Flow Guide

    Chapter 6 Replacing Parts 4. Slide the Netserver back into the rack. Removing the Air Flow Guide The air flow guide directs air onto the processor heatsinks. The air flow guide sits directly over the DIMMs and must be removed to install or remove DIMMS. 1.
  • Page 78 Chapter 6 Replacing Parts Opening Drive Ejector Arms 2. Remove the drive: a. Using both hands, grasp the ejector arms and firmly pull the drive out about an inch to disengage the connection on the backplane. b. Wait about 30 seconds for the drive to stop spinning and for the drive heads to park. c.

  • Page 79: Installing Hot Swap Hard Drives

    Press the tab latches on the sides of the filler panel, and pull straight out to remove it from the slot. Save the filler panel for future use. CAUTION Operating the HP Netserver without filler panels in empty SCSI drive slots, may cause the HP Netserver to suffer thermal damage and/or excessive EMI. Removing a Filler Panel 2.
  • Page 80 Chapter 6 Replacing Parts Inserting a SCSI Drive 4. Make sure the drive is pushed in completely. Close the ejector arms and press them in until the latch clicks into place. Closing Drive Ejector Arms 5. Verify that the drive is flush with the other drives. If the drive is not flush, it is not seated properly in the drive slot.

  • Page 81: Removing Dimms

    1. Log off all users, back up files, and power-down the HP Netserver. 2. Pull out the anti-tip foot at the bottom of the rack, then slowly slide the HP Netserver chassis out from the rack as far as it can be extended.
  • Page 82 6. Locate the DIMM slots on the system board, and choose an empty slot to install a DIMM. DIMMs may be installed in any combination, in any slot, but HP recommends starting at slot 1 and filling the slots in order, with the largest size first.

  • Page 83: Removing An Accessory Board

    Products List, or Configuration Advisor on your HP Netserver Navigator CD-ROM. 1. Log off all users and, if necessary, back up files. 2. Press the power switch on the HP Netserver control panel to turn off power when prompted by the operating system.
  • Page 84 Chapter 6 Replacing Parts 3. Pull out the anti-tip foot at the bottom of the rack, then slowly slide the HP Netserver chassis out from the rack as far as it can be extended. It is not necessary to remove the HP Netserver from the rack to install an accessory board.
  • Page 85 Chapter 6 Replacing Parts Removing a PCI Card 9. When you have completed the PCI card removal, replace the PCI card cage and reconnect the card cage fan to the system board: a. Align the PCI card cage with the guides on the left side of the chassis. Lower the PCI card cage and plug the fan into the connector on the system board.

  • Page 86: Installing An Accessory Board

    2. Press the power switch on the HP Netserver control panel to turn off power when prompted by the operating system. 3. Pull out the anti-tip foot at the bottom of the rack, then slowly slide the HP Netserver chassis out from the rack as far as it can be extended.
  • Page 87 Slide the PCI card into the PCI slot. Slot 3 Slot 2 Slot 1 Removing the Slot Cover NOTE Slot 1 does not support the HP NetRAID 4M PCI board. Avoid using slot 1 for full-length cards. Slots 2 and 3 may be used for any card.
  • Page 88 Make sure that the front edge of the PCI card cage is seated on the guide pin. Guide Pin Replacing the PCI Card Cage 10. Replace the top cover on the HP Netserver and push the Netserver back into the rack.

  • Page 89: Removing A Processor And Heatsink

    Chapter 6 Replacing Parts Once the HP Netserver is returned to normal operation, you may need to install software drivers. The drivers for the new PCI board are either part of your existing system software or included on a flexible diskette or CD-ROM provided with the accessory board.

  • Page 90: Installing A Second Processor

    2. Log off all users and backup files. Shut down the NOS according to the instructions in your NOS documentation. 3. Press the power switch on the HP Netserver control panel when prompted by the operating system. Normally, this completes the shutdown procedure.
  • Page 91 Replacing Parts 5. Gain access to the system board: a. Pull out the anti-tip foot at the bottom of the rack, then slowly slide the HP Netserver chassis out from the rack as far as it can be extended. b. Remove the cover.

  • Page 92: Installing The Heatsink

    NOTE Keep the terminator for future use. The terminator must be installed in the secondary processor socket when only one processor is used, or the HP Netserver will not operate properly. 8. Align the second processor over the empty processor socket.
  • Page 93 Chapter 6 Replacing Parts 2. Inspect the thermal patch. Replace the patch if it is damaged: a. Ensure that you are grounded with a static-dissipating wrist strap. b. Remove the damaged patch. If you are reinstalling a heatsink on a processor, use a lint-free cloth to remove any thermal material remaining on top of the processor chip.
  • Page 94 Chapter 6 Replacing Parts Placing the Heatsink on the Processor Hold Down Hook Latch Tool Latch Setting the Latches...

  • Page 95: Index

    Index switch, 1 cooling acetone, 47 installing all covers for correct airflow, 68 ACPI cover Advanced Configuration and Power Interface, 2, front bezel, 69 removing, 69 Administrator password replacing, 70 resetting, 51 Advanced Configuration and Power Interface ACPI, 5 Diagnostic Tests, 23 AGP video display modes, 13 diagnostics, 23 air flow guide...
  • Page 96 HW mirroring requirements, 9 problems, 58 RAID level 1, 9 troubleshooting, 43 software mirroring limitations, 9 HP DiagTools Utility, 25 Network Interface Card, 65 HP NetRAID 1Si Controller, 9 problems, 65 HP Netserver NIC, 65 controls, 1 problems, 65 front panel, 1...
  • Page 97 Index power Setup Utility none, 48 PCI-to-PCI bridge board, 78, 80 problems, 53 Setup Utility power cords BIOS corruption, 45 disconnect all before opening system, 68 Sleep States, 2 Power Cords, 22 Advanced Configuration and Power Interface, 5 defined, 5 power management Sleep States, 5 hibernate, 5...
  • Page 98 Index weight and dimensions, 12 Warning disconnect power cords, cables, 68 Zero Insertion Force no user-serviceable parts, power supply, 68 ZIF, 85 power on/off switch, 67, 68 weight, 12 Zero Insertion Force, 85...

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