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40
Æ
Silent monitor (U.S. only) (
24)
If you have the appropriate authorization, you can switch into an internal part-
ty's ongoing call and listen unnoticed to the call.
Æ
Speaker call (
20)
You can talk to another party via the loudspeaker on the other party's tele-
phone.
Æ
Speed dial - station (
11)
You can save and dial up to ten individual destination numbers under the nu-
meric keys
*
0 through
*
9.
Æ
Speed dial - system (
11)
By entering three-digit speed dial numbers you can dial destination numbers
stored in a central location.
Æ
Station COS changeover (locking telephone,
30)
You can prevent unauthorized use during your absence. You can define your
own PIN (lock code) needed for this purpose.
Æ
Telephone data service (
31)
You can use your telephone to control computers connected to your system
or programs running on them, such as hotel services or information systems.
Æ
Toggle (
23)
You can alternate between two existing calls.
Æ
Trace call (only if requested from the carrier, not for U.S.) (
21)
You can have the carrier identify malicious external callers.
Æ
Trunk flash
29)
If you want to use features such as consultation hold over analog lines, you
must send a signal to the line before dialing the number.
Æ
UCD (uniform call distribution) (
15)
You can distribute calls to a team. An incoming call is always assigned to the
team member (agent) who has had the longest break without a call. You must
log on and log off with the system at the beginning and end of work.
During working hours you can indicate to the system that you are available/
not available, for example for break periods.
If you need time to complete paperwork resulting from your current call be-
fore activate/deactivate a period of work time for the last call.
You can activate/deactivate a separate night answer service for UCD; this
is not subordinate to the system night answer service.
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