Ring Again Busy / Automatic Callback; Whisper Page - Avaya 1220 User Manual

Active calls and call features

Ring Again Busy / Automatic Callback

Using the Ring Again Busy/Automatic Callback (ACB) feature, internal users who place a call to a
busy or an unanswered internal telephone can be called back when the called telephone becomes
available.
Upon placing a call and hearing a busy signal, activate the Automatic Callback feature and
disconnect the call. The system monitors the called party. When the called party becomes available
to receive the call, the system automatically initiates the Automatic Callback call. You hear priority
ringing. Lift the handset, and the called party receives the same ringing that the system provided on
the originating call.
To activate Ring Again Busy / Automatic Callback:
1. If you hear a busy tone after placing a call to an internal telephone, terminate the call.
2. Dial the Ring Again Busy / Automatic Callback FAC/FNE provided to you by your
administrator.
You hear a confirmation tone.
3. When the called number is free, your IP Deskphone rings. Answer the call and you are
connected to your called party.
Related links
Active calls and call features

Whisper Page

Use the Whisper Page feature to send a page to a contact while they are on an active call. With you
use the Whisper Paging feature, only the person on the paged extension can hear the page. Other
parties on the call cannot hear the page, and you cannot hear anyone on the call. If the paged user
has a display telephone, the paged user can see who makes the whisper page.
To create a Whisper page
1. Dial the Whisper Page FAC provided to you by your system administrator.
2. Dial the number to which you want to send the Whisper Page.
All parties, including you, hear the Whisper Page tone, but only the party to whom the page
was sent hears the page itself. You cannot hear either of the parties in the active call.
Related links
Active calls and call features
May 2016
on page 90
on page 90
Avaya 1220 IP Deskphone with SIP Software on Avaya Aura
Comments on this document? infodev@avaya.com
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User Guide 92