Hotline - Troubleshooting - RME Audio MADIface USB User Manual

12. Hotline – Troubleshooting
The newest information can always be found on our website www.rme-audio.com, section FAQ,
Latest Additions.
The input signal cannot be monitored in real-time
• ASIO Direct Monitoring has not been enabled within the DAW, and/or monitoring has been
disabled globally (TotalMix Options).
Playback works, but record doesn't
• Check that there is a valid signal at the input. If so, the current sample frequency is dis-
played in the Settings dialog.
• Check whether the MADIface USB has been selected as recording device in the audio ap-
plication.
• Check whether the sample frequency set in the audio application ('Recording properties' or
similar) matches the input signal.
• Check that cables/devices have not been connected in a closed loop. If so, set the system's
clock mode to 'Internal'.
Crackle during record or playback
• Increase the number and size of buffers in the 'Settings' dialog or in the application.
• Try different cables (coaxial or optical) to rule out any defects here.
• Check that cables/devices have not been connected in a closed loop. If so, set the system's
clock mode to 'Master'.
• Check the Settings dialog for displayed Errors.
Driver installation and Settings dialog/TotalMix work, but a playback or record is not possible
•
While recognition and control of the device are low bandwidth applications, playback/record
needs the full USB transmission performance. Therefore, defective USB cables with limited
transmission bandwidth can cause such errors.
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User's Guide MADIface USB © RME