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Johnson 1X Service Manual

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SM-TM-AF-
Issue date
2017-6-30
Edition
01
Doc No.
020
Johnson
Revision
01
Page
69
date
Johnson Industries (Shanghai) Co.,Ltd
1X & 1XE
T3X & T-1XE3XE

Service Manual

Approval
Review
Editor
Kyle Schweitzer
Alex Tang
1

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  • Page 1: Service Manual

    SM-TM-AF- Issue date 2017-6-30 Edition Doc No. Johnson Revision Page date Johnson Industries (Shanghai) Co.,Ltd 1X & 1XE T3X & T-1XE3XE Service Manual Approval Review Editor Kyle Schweitzer Alex Tang...

  • Page 2: Table Of Contents

    2.1. 1X Console Description… ………..……….……………………………………………………………6 2.2 1XE Console Description………………………………………………………………………………...7 2.2. T3XConsole Description………………… ……………………………………………………………...8 2.3. T-1XET3XET3XH Console Description……………………………………………………………….10 2.4 1XE/T-1XE3XE Operation Description………………………………………………………………..11 CHAPTER 3: 1X/T3X CONSOLE SPECIAL MODE 3.1 Special Mode Browse……………………………………………………………………………………..15 3.2 Manage Mode……………………………………………………………………………………………...16 3.3 Engineer Mode…………………………………………………………………………………………….17 3.4 Service Mode………………………………………………………………………………......18 3.5 Test Mode………………………………………………………………………………………………….18...
  • Page 3 5.10Via Fit Issue (1XE/T-1XE3XE)…………………………………………………………………………..54 5.11 WIFI issue..……………………………………………………………………………………………….62 CHAPTER 6 : MAIN COMPONENT INSTALLATION 6.1 . Wi-Fi Module Install -(1X-04-C) & (T3X-05-C) ……………………………………………………….63 6.1.1. Wi-Fi setup (1X-04-C) & (T3X-05-C)…………………………..……………………………………..64 6.2 BT installation (For 1XE &T-1XE3XE console)………………………………………………………...65 6.2.1 BT setup( For 1XE & T-1XE3XE console)……..……………………………………………………..66 6.3 WIFI installation (For 1XE &...

  • Page 4: Chapter 1: Serial Number Location

    CHAPTER 1: SEARIL NUMBER LOCATION 1.1 CONSOLE OVERVIEW T-1XE3XE...

  • Page 5: Serial Location/Model Type Apply List

    CHAPTER 1: SEARIL NUMBER LOCATION 1.2 serial location/model type apply list Model Console Model ID RECUMBENT ( R ) R1X/R1XE UPRIGHT ( U ) U1X/U1XE 1X/1XE ELLIPTICAL ( E ) E1X/E1XE FRAME Console MODEL T-1X-F T-1X-C T-1X-F T-1XE3XE T1XE T-3X-F...

  • Page 6: Chapter 2: Console Instruction

    CHAPTER 2: CONSOLE INSTRUCTION 2.1 1X CONSOLE DESCRIPTION A) WORKOUT KEYS: Simple program view and selection buttons. B) GO: One Touch Start. C) ENTER : Confirm each program setting. D) BACK: Go to previous program setting E) NUMBER KEYPAD: Enter program settings.

  • Page 7: 1Xe Console Description

    CHAPTER 2: CONSOLE INSTRUCTION 2.2 1XE CONSOLE DESCRIPTION 2.2 1XE CONSOLE DISPLAY DESCRPITON The Matrix machine is inspected before it is packaged. It is shipped in two pieces: the base and the con- sole. Carefully unpack the unit and dispose of the box material. Note: There is a thin protective sheet of clear plastic on the overlay of the console that should be removed before use.

  • Page 8: T3Xconsole Description

    CHAPTER 2: CONSOLE INSTRUCTION 2.2 T3X CONSOLE DESCRIPTION ENTERTAINMENT BUTTONS K) TV POWER: Turns connected TV on or off. L) VOLUME UP/DOWN: Adjusts the volume output through headphones. M) MUTE: Mutes sound. N) CC: Turns closed captioning on or off. O) CHANNEL UP/DOWN: Change channels on the integrated console TV.
  • Page 9 CHAPTER 2: CONSOLE INSTRUCTION 2.2 T3X CONSOLE DESCRIPTION A) WORKOUT KEYS: Simple program view and selection buttons. Press Fitness Test button to cycle through available tests. B) GO: One Touch Start. C) ENTER: To confirm each program setting. D) BACK: Go to previous program setting. E)NUMBER KEYPAD: Allows for easy number inputs.

  • Page 10: T-1Xet3Xet3Xh Console Description

    CHAPTER 2: CONSOLE INSTRUCTION 2.3 T-3XE3XH CONSOLE DESCRIPTION T1XE/T3XE CONSOLE DESCRIPTION The Matrix machine is inspected before it is packaged. It is shipped in two pieces: the base and the con- sole. Carefully unpack the unit and dispose of the box material. Note: There is a thin protective sheet of clear plastic on the overlay of the console that should be removed before use.

  • Page 11: 1Xe/T-1Xe3Xe Operation Description

    CHAPTER 2: CONSOLE INSTRUCTION 2.3 T3XE CONSOLE DESCRIPTION A) GO: One Touch Start. B) UP/DOWN INCLINE: Adjust incline and make program selections. C) UP/DOWN SPEED: Adjust speed and make program selections. D) PAUSE (displayed on-screen during workout): Pauses workout. Pause duration can be set in manag- er or engineering mode.
  • Page 12 CHAPTER 2: CONSOLE INSTRUCTION 2.4 1XE Operation Description 1.GETTING STARTED 1)Touch the USER button to sign-in with your XID. 2)Touch the GUEST button to workout anonymously. 3)Touch the REGISTER button to create a new XID. 4) For help or more information, touch 5) To change language, touch 2.USER SIGN-IN 1) Enter your XID and touch...
  • Page 13 CHAPTER 2: CONSOLE INSTRUCTION 4. LOGIN SCREEN GO SCREEN Touch GO to begin working out immediately. Or... Touch the WORKOUT CATEGORY button of your choice to customize your workout. PROGRAM SETUP 1) After selecting a WORKOUT CATEGORY button, select one of the PROGRAMS listed to the left. For more information on a selected program, touch .
  • Page 14 CHAPTER 2: CONSOLE INSTRUCTION HOME SCREEN...

  • Page 15: Chapter 3: 1X/T3X Console Special Mode

    CHAPTER 3: 1X/T3X CONSOLE SPECIAL MODE 3.1 Special Mode Browse Mode name Method Programmer List Manage mode “√” + “1001” + “√” Engineer mode “√” + “2 0 0 1” + “√” special mode Refer to below picture Service mode “√”...

  • Page 16: Manage Mode

    CHAPTER 3: 1X/T3X CONSOLE SPECIAL MODE 3.2 Manage Mode : Category Name Default Range Maximum Time 4-99 Default Time 4-max Workout Default level 1-10 Pause Time 5:00 00:30/1:00/2:00/3:00/4:00/5:00 10-100 weight 150lb/68kg 50lb/23kg-400lb/182kg User 72/183(inch/cm, Default height 36/91-96/244 1inch=2.54cm) gender male...

  • Page 17: Engineer Mode

    CHAPTER 3: 1X/T3X CONSOLE SPECIAL MODE 3.2 Manage Mode : Category Name Default Range ON/OFF Power OFF:Turn off TV Power after reset Input Source OFF/TV/PCTV/Remote TV a. input default (DF: 15/Range 1~15) b. Max (DF: 32/ Range: 1~32) Default Volume c.

  • Page 18: Service Mode

    CHAPTER 3: 1X/T3X CONSOLE SPECIAL MODE 3.4 Service Mode : Category Name Default Range Accumulate Distance 0~999999Mile/Km Time 0~999999Hours Error --display none Error0~Error10/None --reset Headphone Jack Sensor --0~999999 --Insert Counts --clear log in times --reset configuration Export to USB Import from USB...

  • Page 19: Chapter 4: 1Xe/T-1Xe3Xe Console Special Mode

    CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.1 Initial setup : Press”√”+”2 0 0 1” +”√” in turn to enter engineer mode, then select "Restore Factory Defaults" for setup Select Language Step 1 Machine Selection: base on MCB and Step 2 frame Step 3 Features selection...

  • Page 20: Bt Setup

    CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.2 BT setup...

  • Page 21: Va Setup

    CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.3 VA Setup Be sure memory sticker insert in console...

  • Page 22: Software Updating

    CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.4 Software updating...

  • Page 23: Special Mode Browse

    CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.5 Special Mode Browse Name Method Programmer List Manage mode “√” + “1001” + “√” Engineer mode “√” + “2 0 0 1” + “√” Mode Refer to below list Service mode “√” + “3 0 0 1” + “√” Manage Mode Engineer Mode Service Mode...
  • Page 24 CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE Manager Mode (the same with service mode) Category Name Default Range Units Comments 12/ 24 Time 00-23:00-59:00-59 Read Only Time Hours Time Format 12 Hour 12 Hour, 24 Hour Language English See Languages Scrollable list. Setup (U.S.) Table...
  • Page 25 CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE Engineer Mode Model Category Name Default Range Units Comments Can be edited. The software will only be (for Con- able to provide the sole) + Pre- 'C' and prefix based Serial fix (Type) + derivative Mod- on the detected con- Number...
  • Page 26 CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE Engineer Mode Model Category Name Default Range Units Comments Language English See Languages TAEUR Scrollable list. Setup (U.S.) Table Software Install- er, Generations Apps, Native Libraries, OS, Major Sprint 8 Media, Minor Landmarks, Read Only. Current Software Demo Video, software, pulled from...

  • Page 27: Workout

    CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.7 Workout Model Category Name Default Range Units Comments Maximum 12.5MPH/20 3.1-Machine MPH/ For commercial Ma- Speed .0KPH Max MPH/5.0- chine Machine Max Max=15.0MPH/24.1 KPH. For retail machine Max=12.5MPH/20.1 Start Speed Machine Machine Mini- MPH/ Machine minimum Minimum...

  • Page 28: Setup Default

    CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.8 Setup Default Category Name Default Range Units Comments 14-99 Years (THUR)100-400lbs/40-182kg 150lbs/ Weight (AE)100-400lbs/40-182kg lbs/kg 68kg (CS) 100-400lbs/40-182kg Gender male Male/female Default For Max See Setup De- workout 5-max Minutes Workout Category fault time For Max See Default...

  • Page 29: Network Setup

    CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.10 Network Setup Category Name Default Range Units Comments Mac address is polled WiFi 0.0.0.0.0.0 from the installed hard- Hardware Byte.Byte.Byte.Byte.B 255.255.255. ware.Read Only, should Specified yte.ByteIn Hex Address 255.255.255 not show up if not con- Network Setup nected to Wifi.

  • Page 30: Weather

    CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.12 Weather Category Name Default Range Units Comments If it has a weather Weather alert from the web- Ena- Check/ site, the alert mark Note: Units Check (Fahrenheit/ will be in red on Alerts Check Imperial vs.
  • Page 31 CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.13 TV...

  • Page 32: Application

    CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.14 Applications Category Name Default Range Units Comments Displays a grid of the app buttons. Tapping and hold- ing down on an app will make it movable to other spots (other apps will shift Appli- Show all Move, Hide/...

  • Page 33: Hardware

    CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.16 Hardware Category Name Default Range Units Comments Enables/Disables ErP which puts the console in a low power mode after a Check/No certain amount of time determined by Check Check ErP Timeout. The LMC keys need to be pressed to wake up the console.

  • Page 34: Management

    CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.19 Management...

  • Page 35: Console Screen Calibration (T-1Xe3Xe-07)

    CHAPTER 5 : T-1XE3XE CONSOLE SPECIAL MODE 4.20 Console screen calibration (T1XE3XE-06)-TM708 1.Enter ”8 → 6 → 8 → 2 → 4”,then press ‘enter’ again. Enter the screen calibration 2. Follow the instructions on the screen. Press the cross symbol 3 seconds until showing up the ‘OK’ 3.

  • Page 36: Chapter 5: Troubleshooting

    CHAPTER 5 : Troubleshooting 5.1 Electrical Diagram 1. 1X Electrical Diagram 2. 3X Electrical Diagram...
  • Page 37 CHAPTER 5 : Troubleshooting 5.1 Electrical Diagram 3. T-1XE3XE Electrical Diagram...
  • Page 38 CHAPTER 5 : Troubleshooting 5.1 Electrical Diagram 4. T1XE3XE-07 (TM708) Connection Diagram...

  • Page 39: Ports Description

    CHAPTER 5 : Troubleshooting 5.2 Ports Description 1X UCB PORTS DESCRIPTION 1X UCB Front side quick key connector for Clibmill Interface digital MYETV TV power CN10 CSAFE Heart rate CN11 TV/Csafe/SPK Earphone CN12 Main key Key LED CN13 TV key...
  • Page 40 CHAPTER 5 : Troubleshooting 5.2 Ports Description T-3X UCB PORTS DESCRIPTION 3X UCB Front side Heart Rate Interface digital Quick Key/Earphone/HRT TV power CN10 TV Keypad JTAG1 CN11 Main Key UCB STATUS CN12 C-SAFE/TV Overlay LED CN13 SAFEKEY CN14 C-SAFE/PCTV...
  • Page 41 CHAPTER 5 : Troubleshooting 5.2 Ports Description T-1XE3XE-06-C UCB PORTS DE- To screen display Main Key To MCB NET Port To Touch Panel Tuner IN SD Slot Tuner OUT TV Power...
  • Page 42 CHAPTER 5 : Troubleshooting 5.2 Ports Description T-1XE3XE-07-C UCB PORTS DESCRIPTION HDMI Input CN12 TV key CN23 HDMI Output CN13 Heart Rate CN24 Ipod/Iphone 12v Output CN14 IR Port CN25 SPR-L 12v Input CN15 Headphone CN26 SPR-R HR Port Quick keys Console wire CN16 Headphone...

  • Page 43: Error Code

    CHAPTER 5 : Troubleshooting 5.3 Error Code List 1. Speed Errors Error code Description class level 0040 Roller RPM sensor -no speed response of roller. 0041 After setting speed on console, speed cannot reach the target in 60 seconds. (Speed too low) 0042 After setting speed on console, speed cannot reach the target in 60 seconds.
  • Page 44 CHAPTER 5 : Troubleshooting 5.4 Error Code List 2.MCB Errors Error code Description class level 02A2 Over DC bus voltage 02A3 Over voltage limited in DC bus 02A4 U phase current sensor and circuit fail 02A5 V phase current sensor and circuit fail 02A6 W phase current sensor and circuit fail 02A7...
  • Page 45 CHAPTER 5 : Troubleshooting 3. UCB Error Error code Description class level 0301 Memory block fail (Flash, EEPROM ) 0302 UCB low battery voltage 0303 UCB low supply voltage 0304 Earphone Board Need Replace 0305 USB Hardware OT or OC 0306 Keypad press keep 60 seconds 0307...
  • Page 46 CHAPTER 5 : Troubleshooting 4.Communication Errors Error code Description class level 0440 通訊接收逾時(起始 byte 至結束 byte 之間愈時) Timeout receive packet 0441 通訊命令格式正常, 但無法執行該命令 Correct packet but LCB without the function the received command code from the console is correct and is 0442 supported, but it has less or more data arguments (DCI) 0443...

  • Page 47: Console Does Not Light Up

    CHAPTER 5 : Troubleshooting 5.4 CONSOLE DOES NOT LIGHT UP –E-1X-F/R-1X-F/U-1X-F SYMPTOM: The power switch is in the on position, but the console will not turn on. The console is damaged or the console cable is not connected properly. Poor connection to the terminals on the lower control board.

  • Page 48: Keypad /Heart Rate

    CHAPTER 5 : Troubleshooting 5.6 KEYPAD/HERT RATE SYMPTOM: The Keypad not reaction /The Keypad function not match screen display. The screen can not display heart rate pulse SOLUTION: 1 the console cable is or connected improperly. Remove the console mast and check to see if the console upper cable and console lower is connected well.

  • Page 49: Touch Screen Freeze

    CHAPTER 5 : Troubleshooting 5.6.Touch Screen Freeze. For the TM709 (T-1XE3XE3XH-06-C ) 1.Enter service mode : Press “enter+3001+enter “ , Select “Test “ and “ Touch calibration “ then press “Start” (Fig-1) 3. If console does not begin to countdown , It means calibration failed. Try again. 4.Turn off power 30 seconds then turn on the console to see if calibration process function is normal.
  • Page 50 CHAPTER 5 : Troubleshooting 2) If the touch panel calibration fails, follow these steps: 1. Loosen the 2 bolts from console back cover & remove the cover (Fig-1) 2. Loosen the 4 bolts from console center area & remove case and console base (Fig-2) Fig-1 Fig-2 3.
  • Page 51 CHAPTER 5 : Troubleshooting 4. Unplug the ribbon cable from connector (Fig-4) Fig-4 5.measure ribbon cable resistance between 1 2 3 4 point (Fig-5) Fig-5 ① Place probe on Pins 1 and 3 value should be around 300 Ω or 700 Ω ②...
  • Page 52 CHAPTER 5 : Troubleshooting 5.6.1.Touch Screen Freeze. For the TM708 (T-1XE3XE3XH-07-C ) 1.Enter service mode : Select “Test “ and “ Touch calibration “ then press “Start” ( see section 4.20) 2) If the touch panel calibration fails, follow these steps: 1.

  • Page 53: Touch Screen Distortion

    CHAPTER 5 : Troubleshooting 5.7 TROUBLESHOOTING –screen display distortion-TM709 (T-1XE3XE3XH-06-C ) Symptom : 1. Enter service mode : Press “enter+3001+enter “ , Select “Test “ and “ Touch calibration “ then press “Start” 2. Execute step 1-4 calibrate . (Page45) 3.

  • Page 54: Via Fit Issue (1Xe/T-1Xe3Xe)

    CHAPTER 5 : Troubleshooting 5.8. TROUBLESHOOTING –Via Fit (T-1XE3XE) GENERAL For every support case, always record the following: 1. Customer xID 2. Customer Passcode 3. Customer Email Address 4. Via Fit equipment Model Name 5. Via Fit equipment Date of Purchase 6.
  • Page 55 CHAPTER 5 : Troubleshooting .8. TROUBLESHOOTING –Via Fit 1.2 Shows "DHCP was unable to obtain an IP Address..."...
  • Page 56 CHAPTER 5 : Troubleshooting 5.8. TROUBLESHOOTING –Via Fit 1.3 Registered new xID, but shows "The xID or Passcode you entered is incorrect"...
  • Page 57 CHAPTER 5 : Troubleshooting .8. TROUBLESHOOTING –Via Fit 1.4 Shows "Unable to Connect to Via Fit at this time"...
  • Page 58 CHAPTER 5 : Troubleshooting 5.8. TROUBLESHOOTING –Via Fit 1.5 Machine previously connected to Via Fit, but now connection fails...
  • Page 59 CHAPTER 5 : Troubleshooting 5.8. TROUBLESHOOTING –Via Fit 2. Track Issues 2.1 - Workouts from Via Fit equipment do not post to Via Fit Workout Tracking...
  • Page 60 CHAPTER 5 : Troubleshooting 5.8. TROUBLESHOOTING –Via Fit 3. Share Issues 3.1 - Workouts from linked third party sites do not post to Via Fit Workout Tracking...
  • Page 61 CHAPTER 5 : Troubleshooting 5.8. TROUBLESHOOTING –Via Fit 3.2 - Workouts from Via Fit equipment do not post to third party sites...

  • Page 62: Wifi Issue

    Fig-2 Fig-1 Fig-3 Fig-2 5.9.1. Issue : Console WIFI test fail (1X/3X) / console can no see the WIFI signal strength on screen (1XE/3XE) Solution: 1. 1X/3X Enter manager mode enter “ Internet “ function (section 3.2 Page 15) 1XE/T-1XE3XE enter “network setup “ (section 4.10 page 27) 2.

  • Page 63: Chapter 6 : Main Component Installation

    CHAPTER 6 : MAIN COMPONENT INSTALLATION 6.1 . Wi-Fi Module Install -(1X-04-C) & (T3X-05-C) 6.1.1.Wi-Fi module Install 1) Prepare Wi-Fi Module ： Wi-Fi module; HF-A11-0;(Fig1) 2) To loose 2 pcs of screws already in Wi-Fi Module socket (Fig2) 3) Take the Wi-Fi Module and Push Wi-Fi module into socket carefully (Fig 3)

  • Page 64: Wi-Fi Setup (1X-04-C) & (T3X-05-C)

    CHAPTER 6 : MAIN COMPONENT INSTALLATION 6.1 . Wi-Fi Module Install -(1X-04-C) & (T3X-05-C) 6.1.3. Wi-Fi setup. 1) Power on 2) Press “enter ” key 3 sec and display“ CSAFE OK” (Fig1) 3) Press“( - ) ” key back to previous menu. (Fig 2) 4) Press speed up “...

  • Page 65: Bt Installation (For 1Xe &T-1Xe3Xe Console)

    CHAPTER 6 : MAIN COMPONENT INSTALLATION 6.2 BT installation (For 1XE & T-1XE3XE console) Take the control board.(Fig1) Put the control board on its installation location (red circled area) (Fig 2) Lock three Φ2.9x7 screws Round head screw. (Fig 3) Use anotherΦ2.9x7,Round head screw to lock the grounding wire.

  • Page 66: Bt Setup( For 1Xe & T-1Xe3Xe Console)

    CHAPTER 6 : MAIN COMPONENT INSTALLATION 6.2 BT installation (For 1XE & T-1XE3XE console) 6.2.1 BT setup 1.Press BT icon; (Fig1) 2.Turn on BT on mobile phone first and then select media player on machine screen.it will take 10~30 seconds to search , if succeed, screen will show the name of phone BT (Fig2) 3.Click the BT you want to connect on machine, input mate number on phone;(Fig3) 4.

  • Page 67: Wifi Installation (For 1Xe & T-1Xe3Xe Console)

    CHAPTER 5 : Troubleshooting 6.3 WIFI installation (For T-1XE3XE console) 1.Get WIFI module 2. Assemble the WIFI module. Aligned the hole on WIFI Module with the hole on main board.(Fig2) Fig2 Fig1 2. Lock 2 screws (Fig-3) Fig3 3 Get WIFI antennas -right and left side. (Fig4) 4 .Lock WIFI antennas .

  • Page 68: Wifi Setup (For 1Xe & T-1Xe3Xe Console)

    CHAPTER 5 : Troubleshooting 6.3.1 WIFI setup (For T-1XE3XE console) 1) Press “3,0,0,1” to enter engineer mode (Fig1) 2) Select “network setup” to choose WiFi setup (Fig2) 3) choose the SSID you want to connect; (Fig3) 4) input WiFi password and tick “√”; (Fig4) 5) when the WiFi icon turns to yellow, WiFi setup successful (Fig5) Fig-1 Fig-2...

  • Page 69: Va Installation & Setup (For 1Xe &T-1Xe3Xe Console)

    CHAPTER 5 : Troubleshooting 6.4.VA Installation (For T-1XE3XE console) 1) Get TF card (Fig1) 2) Insert the TF card into the main board. refer to the right side photo ,insert TF card to this area. (Fig2) Fig1 Fig2 6.4.1 VA setup (For 1XE & 3XE console) 1.Select “virtual active”...

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