SM-TM-AF- Issue date 2017-6-30 Edition Doc No. Johnson Revision Page date Johnson Industries (Shanghai) Co.,Ltd 1X & 1XE T3X & T-1XE3XE Service Manual Approval Review Editor Kyle Schweitzer Alex Tang...
CHAPTER 1: SEARIL NUMBER LOCATION 1.2 serial location/model type apply list Model Console Model ID RECUMBENT ( R ) R1X/R1XE UPRIGHT ( U ) U1X/U1XE 1X/1XE ELLIPTICAL ( E ) E1X/E1XE FRAME Console MODEL T-1X-F T-1X-C T-1X-F T-1XE3XE T1XE T-3X-F...
CHAPTER 2: CONSOLE INSTRUCTION 2.1 1X CONSOLE DESCRIPTION A) WORKOUT KEYS: Simple program view and selection buttons. B) GO: One Touch Start. C) ENTER : Confirm each program setting. D) BACK: Go to previous program setting E) NUMBER KEYPAD: Enter program settings.
CHAPTER 2: CONSOLE INSTRUCTION 2.2 1XE CONSOLE DESCRIPTION 2.2 1XE CONSOLE DISPLAY DESCRPITON The Matrix machine is inspected before it is packaged. It is shipped in two pieces: the base and the con- sole. Carefully unpack the unit and dispose of the box material. Note: There is a thin protective sheet of clear plastic on the overlay of the console that should be removed before use.
CHAPTER 2: CONSOLE INSTRUCTION 2.2 T3X CONSOLE DESCRIPTION ENTERTAINMENT BUTTONS K) TV POWER: Turns connected TV on or off. L) VOLUME UP/DOWN: Adjusts the volume output through headphones. M) MUTE: Mutes sound. N) CC: Turns closed captioning on or off. O) CHANNEL UP/DOWN: Change channels on the integrated console TV.
Page 9
CHAPTER 2: CONSOLE INSTRUCTION 2.2 T3X CONSOLE DESCRIPTION A) WORKOUT KEYS: Simple program view and selection buttons. Press Fitness Test button to cycle through available tests. B) GO: One Touch Start. C) ENTER: To confirm each program setting. D) BACK: Go to previous program setting. E)NUMBER KEYPAD: Allows for easy number inputs.
CHAPTER 2: CONSOLE INSTRUCTION 2.3 T-3XE3XH CONSOLE DESCRIPTION T1XE/T3XE CONSOLE DESCRIPTION The Matrix machine is inspected before it is packaged. It is shipped in two pieces: the base and the con- sole. Carefully unpack the unit and dispose of the box material. Note: There is a thin protective sheet of clear plastic on the overlay of the console that should be removed before use.
CHAPTER 2: CONSOLE INSTRUCTION 2.3 T3XE CONSOLE DESCRIPTION A) GO: One Touch Start. B) UP/DOWN INCLINE: Adjust incline and make program selections. C) UP/DOWN SPEED: Adjust speed and make program selections. D) PAUSE (displayed on-screen during workout): Pauses workout. Pause duration can be set in manag- er or engineering mode.
Page 12
CHAPTER 2: CONSOLE INSTRUCTION 2.4 1XE Operation Description 1.GETTING STARTED 1)Touch the USER button to sign-in with your XID. 2)Touch the GUEST button to workout anonymously. 3)Touch the REGISTER button to create a new XID. 4) For help or more information, touch 5) To change language, touch 2.USER SIGN-IN 1) Enter your XID and touch...
Page 13
CHAPTER 2: CONSOLE INSTRUCTION 4. LOGIN SCREEN GO SCREEN Touch GO to begin working out immediately. Or... Touch the WORKOUT CATEGORY button of your choice to customize your workout. PROGRAM SETUP 1) After selecting a WORKOUT CATEGORY button, select one of the PROGRAMS listed to the left. For more information on a selected program, touch .
Page 14
CHAPTER 2: CONSOLE INSTRUCTION HOME SCREEN...
CHAPTER 3: 1X/T3X CONSOLE SPECIAL MODE 3.2 Manage Mode : Category Name Default Range Maximum Time 4-99 Default Time 4-max Workout Default level 1-10 Pause Time 5:00 00:30/1:00/2:00/3:00/4:00/5:00 10-100 weight 150lb/68kg 50lb/23kg-400lb/182kg User 72/183(inch/cm, Default height 36/91-96/244 1inch=2.54cm) gender male...
CHAPTER 3: 1X/T3X CONSOLE SPECIAL MODE 3.2 Manage Mode : Category Name Default Range ON/OFF Power OFF:Turn off TV Power after reset Input Source OFF/TV/PCTV/Remote TV a. input default (DF: 15/Range 1~15) b. Max (DF: 32/ Range: 1~32) Default Volume c.
CHAPTER 3: 1X/T3X CONSOLE SPECIAL MODE 3.4 Service Mode : Category Name Default Range Accumulate Distance 0~999999Mile/Km Time 0~999999Hours Error --display none Error0~Error10/None --reset Headphone Jack Sensor --0~999999 --Insert Counts --clear log in times --reset configuration Export to USB Import from USB...
CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.1 Initial setup : Press”√”+”2 0 0 1” +”√” in turn to enter engineer mode, then select "Restore Factory Defaults" for setup Select Language Step 1 Machine Selection: base on MCB and Step 2 frame Step 3 Features selection...
CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.5 Special Mode Browse Name Method Programmer List Manage mode “√” + “1001” + “√” Engineer mode “√” + “2 0 0 1” + “√” Mode Refer to below list Service mode “√” + “3 0 0 1” + “√” Manage Mode Engineer Mode Service Mode...
Page 24
CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE Manager Mode (the same with service mode) Category Name Default Range Units Comments 12/ 24 Time 00-23:00-59:00-59 Read Only Time Hours Time Format 12 Hour 12 Hour, 24 Hour Language English See Languages Scrollable list. Setup (U.S.) Table...
Page 25
CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE Engineer Mode Model Category Name Default Range Units Comments Can be edited. The software will only be (for Con- able to provide the sole) + Pre- 'C' and prefix based Serial fix (Type) + derivative Mod- on the detected con- Number...
Page 26
CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE Engineer Mode Model Category Name Default Range Units Comments Language English See Languages TAEUR Scrollable list. Setup (U.S.) Table Software Install- er, Generations Apps, Native Libraries, OS, Major Sprint 8 Media, Minor Landmarks, Read Only. Current Software Demo Video, software, pulled from...
CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.7 Workout Model Category Name Default Range Units Comments Maximum 12.5MPH/20 3.1-Machine MPH/ For commercial Ma- Speed .0KPH Max MPH/5.0- chine Machine Max Max=15.0MPH/24.1 KPH. For retail machine Max=12.5MPH/20.1 Start Speed Machine Machine Mini- MPH/ Machine minimum Minimum...
CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.8 Setup Default Category Name Default Range Units Comments 14-99 Years (THUR)100-400lbs/40-182kg 150lbs/ Weight (AE)100-400lbs/40-182kg lbs/kg 68kg (CS) 100-400lbs/40-182kg Gender male Male/female Default For Max See Setup De- workout 5-max Minutes Workout Category fault time For Max See Default...
CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.10 Network Setup Category Name Default Range Units Comments Mac address is polled WiFi 0.0.0.0.0.0 from the installed hard- Hardware Byte.Byte.Byte.Byte.B 255.255.255. ware.Read Only, should Specified yte.ByteIn Hex Address 255.255.255 not show up if not con- Network Setup nected to Wifi.
CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.12 Weather Category Name Default Range Units Comments If it has a weather Weather alert from the web- Ena- Check/ site, the alert mark Note: Units Check (Fahrenheit/ will be in red on Alerts Check Imperial vs.
Page 31
CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.13 TV...
CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.14 Applications Category Name Default Range Units Comments Displays a grid of the app buttons. Tapping and hold- ing down on an app will make it movable to other spots (other apps will shift Appli- Show all Move, Hide/...
CHAPTER 4: 1XE/T-1XE3XE CONSOLE SPECIAL MODE 4.16 Hardware Category Name Default Range Units Comments Enables/Disables ErP which puts the console in a low power mode after a Check/No certain amount of time determined by Check Check ErP Timeout. The LMC keys need to be pressed to wake up the console.
CHAPTER 5 : T-1XE3XE CONSOLE SPECIAL MODE 4.20 Console screen calibration (T1XE3XE-06)-TM708 1.Enter ”8 → 6 → 8 → 2 → 4”,then press ‘enter’ again. Enter the screen calibration 2. Follow the instructions on the screen. Press the cross symbol 3 seconds until showing up the ‘OK’ 3.
CHAPTER 5 : Troubleshooting 5.2 Ports Description 1X UCB PORTS DESCRIPTION 1X UCB Front side quick key connector for Clibmill Interface digital MYETV TV power CN10 CSAFE Heart rate CN11 TV/Csafe/SPK Earphone CN12 Main key Key LED CN13 TV key...
Page 40
CHAPTER 5 : Troubleshooting 5.2 Ports Description T-3X UCB PORTS DESCRIPTION 3X UCB Front side Heart Rate Interface digital Quick Key/Earphone/HRT TV power CN10 TV Keypad JTAG1 CN11 Main Key UCB STATUS CN12 C-SAFE/TV Overlay LED CN13 SAFEKEY CN14 C-SAFE/PCTV...
Page 41
CHAPTER 5 : Troubleshooting 5.2 Ports Description T-1XE3XE-06-C UCB PORTS DE- To screen display Main Key To MCB NET Port To Touch Panel Tuner IN SD Slot Tuner OUT TV Power...
CHAPTER 5 : Troubleshooting 5.3 Error Code List 1. Speed Errors Error code Description class level 0040 Roller RPM sensor -no speed response of roller. 0041 After setting speed on console, speed cannot reach the target in 60 seconds. (Speed too low) 0042 After setting speed on console, speed cannot reach the target in 60 seconds.
Page 44
CHAPTER 5 : Troubleshooting 5.4 Error Code List 2.MCB Errors Error code Description class level 02A2 Over DC bus voltage 02A3 Over voltage limited in DC bus 02A4 U phase current sensor and circuit fail 02A5 V phase current sensor and circuit fail 02A6 W phase current sensor and circuit fail 02A7...
Page 45
CHAPTER 5 : Troubleshooting 3. UCB Error Error code Description class level 0301 Memory block fail (Flash, EEPROM ) 0302 UCB low battery voltage 0303 UCB low supply voltage 0304 Earphone Board Need Replace 0305 USB Hardware OT or OC 0306 Keypad press keep 60 seconds 0307...
Page 46
CHAPTER 5 : Troubleshooting 4.Communication Errors Error code Description class level 0440 通訊接收逾時(起始 byte 至結束 byte 之間愈時) Timeout receive packet 0441 通訊命令格式正常, 但無法執行該命令 Correct packet but LCB without the function the received command code from the console is correct and is 0442 supported, but it has less or more data arguments (DCI) 0443...
CHAPTER 5 : Troubleshooting 5.4 CONSOLE DOES NOT LIGHT UP –E-1X-F/R-1X-F/U-1X-F SYMPTOM: The power switch is in the on position, but the console will not turn on. The console is damaged or the console cable is not connected properly. Poor connection to the terminals on the lower control board.
CHAPTER 5 : Troubleshooting 5.6 KEYPAD/HERT RATE SYMPTOM: The Keypad not reaction /The Keypad function not match screen display. The screen can not display heart rate pulse SOLUTION: 1 the console cable is or connected improperly. Remove the console mast and check to see if the console upper cable and console lower is connected well.
CHAPTER 5 : Troubleshooting 5.6.Touch Screen Freeze. For the TM709 (T-1XE3XE3XH-06-C ) 1.Enter service mode : Press “enter+3001+enter “ , Select “Test “ and “ Touch calibration “ then press “Start” (Fig-1) 3. If console does not begin to countdown , It means calibration failed. Try again. 4.Turn off power 30 seconds then turn on the console to see if calibration process function is normal.
Page 50
CHAPTER 5 : Troubleshooting 2) If the touch panel calibration fails, follow these steps: 1. Loosen the 2 bolts from console back cover & remove the cover (Fig-1) 2. Loosen the 4 bolts from console center area & remove case and console base (Fig-2) Fig-1 Fig-2 3.
Page 51
CHAPTER 5 : Troubleshooting 4. Unplug the ribbon cable from connector (Fig-4) Fig-4 5.measure ribbon cable resistance between 1 2 3 4 point (Fig-5) Fig-5 ① Place probe on Pins 1 and 3 value should be around 300 Ω or 700 Ω ②...
Page 52
CHAPTER 5 : Troubleshooting 5.6.1.Touch Screen Freeze. For the TM708 (T-1XE3XE3XH-07-C ) 1.Enter service mode : Select “Test “ and “ Touch calibration “ then press “Start” ( see section 4.20) 2) If the touch panel calibration fails, follow these steps: 1.
CHAPTER 5 : Troubleshooting 5.8. TROUBLESHOOTING –Via Fit (T-1XE3XE) GENERAL For every support case, always record the following: 1. Customer xID 2. Customer Passcode 3. Customer Email Address 4. Via Fit equipment Model Name 5. Via Fit equipment Date of Purchase 6.
Page 55
CHAPTER 5 : Troubleshooting .8. TROUBLESHOOTING –Via Fit 1.2 Shows "DHCP was unable to obtain an IP Address..."...
Page 56
CHAPTER 5 : Troubleshooting 5.8. TROUBLESHOOTING –Via Fit 1.3 Registered new xID, but shows "The xID or Passcode you entered is incorrect"...
Page 57
CHAPTER 5 : Troubleshooting .8. TROUBLESHOOTING –Via Fit 1.4 Shows "Unable to Connect to Via Fit at this time"...
Page 58
CHAPTER 5 : Troubleshooting 5.8. TROUBLESHOOTING –Via Fit 1.5 Machine previously connected to Via Fit, but now connection fails...
Page 59
CHAPTER 5 : Troubleshooting 5.8. TROUBLESHOOTING –Via Fit 2. Track Issues 2.1 - Workouts from Via Fit equipment do not post to Via Fit Workout Tracking...
Page 60
CHAPTER 5 : Troubleshooting 5.8. TROUBLESHOOTING –Via Fit 3. Share Issues 3.1 - Workouts from linked third party sites do not post to Via Fit Workout Tracking...
Page 61
CHAPTER 5 : Troubleshooting 5.8. TROUBLESHOOTING –Via Fit 3.2 - Workouts from Via Fit equipment do not post to third party sites...
Fig-2 Fig-1 Fig-3 Fig-2 5.9.1. Issue : Console WIFI test fail (1X/3X) / console can no see the WIFI signal strength on screen (1XE/3XE) Solution: 1. 1X/3X Enter manager mode enter “ Internet “ function (section 3.2 Page 15) 1XE/T-1XE3XE enter “network setup “ (section 4.10 page 27) 2.
CHAPTER 6 : MAIN COMPONENT INSTALLATION 6.2 BT installation (For 1XE & T-1XE3XE console) Take the control board.(Fig1) Put the control board on its installation location (red circled area) (Fig 2) Lock three Φ2.9x7 screws Round head screw. (Fig 3) Use anotherΦ2.9x7,Round head screw to lock the grounding wire.
CHAPTER 6 : MAIN COMPONENT INSTALLATION 6.2 BT installation (For 1XE & T-1XE3XE console) 6.2.1 BT setup 1.Press BT icon; (Fig1) 2.Turn on BT on mobile phone first and then select media player on machine screen.it will take 10~30 seconds to search , if succeed, screen will show the name of phone BT (Fig2) 3.Click the BT you want to connect on machine, input mate number on phone;(Fig3) 4.
CHAPTER 5 : Troubleshooting 6.4.VA Installation (For T-1XE3XE console) 1) Get TF card (Fig1) 2) Insert the TF card into the main board. refer to the right side photo ,insert TF card to this area. (Fig2) Fig1 Fig2 6.4.1 VA setup (For 1XE & 3XE console) 1.Select “virtual active”...
Need help?
Do you have a question about the 1X and is the answer not in the manual?
Questions and answers