Troubleshooting - Speco N8NXP User Manual

6 Troubleshooting

Issue
NVR does not boot up
properly
NVR automatically shuts
down or stops running
System can not detect
HDD
No Video Output
No results when
searching recordings
Incorrect time display
Unable to log in remotely
No video when connected
remotely

Input power is not correct. Check the power supply.

Firmware upgrade did not finish properly. Contact technical
support.

Main board is damaged. Check to see if front panel indicators are
lit.

Input voltage is not stable or it is too low. Check the power supply
to see if it's providing steady power.

HDD malfunction. Listen to check if the HDD is spinning.

Working environment may be too harsh or has too much dust.

Hardware malfunction. Contact technical support.

HDD malfunction. Contact technical support.

Check if the HDD ribbon cable is damaged or loose.

Main board SATA port is broken. Contact technical support.

Check the HDMI/VGA connection to the monitor and make sure
that the input on the monitor is set correctly.

Low brightness.

NVR hardware has malfunctioned. Check to see if front panel
indicators are lit.

HDD malfunction. Check HDD status in settings.

The recorded file has been overwritten.

Record function has been disabled.

Time is not set up correctly in settings. Go to Setup to set the
correct time.

ActiveX control has been disabled. Enable ActiveX control in
Internet Explorer

Network connection/setup error. Check network settings.

Password or user name is invalid. Check the credentials locally on
the unit and make sure the credentials are correct.

Poor network bandwidth. Check network settings.

Remote bandwidth has reached the maximum. Check for all users
who are connected.

Remote user has no viewing authorization. Administrator must
provide this authority to the user. Go to Setup.
Possible Causes
144