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Chapter 9 Remote Access via Mobile Devices
The NVR supports to remote access via mobile devices based on Android & iOS operating system.
Search Speco Gray by Speco Technologies from Google Play Store for android devices or App Store for
iOS devices and install.
10.1 Troubleshooting
1.
Q: What can I do if the system does not detect the HDD?
A: Check if the power supply, data cord and power cables are securely connected, and if something
wrong with the HDD interface.
2.
Q: I have changed the password but forgot the new password, how can I access the system?
A: If you forget your password, please contact Speco Technologies technical support for help.
3.
Q: We see an abnormal video signal or even no video signal by connecting the NVR and camera
together. The power supply for both devices is OK. What is wrong?
A: Check network cable at NVR side to see if the cable is firmly connected and if it is worn out and
needs to be replaced, and then check if NTSC or PAL is selected properly.
4.
Q: How do I prevent NVR from overheating?
A: The NVR needs to dissipate heat while it is running. Please place the NVR in a place with good air
circulation and away from heat sources to ensure stability and life of the NVR.
5.
Q: The NVR remote control doesn't work but the monitor screen is OK and panel keys are functional.
Why?
A: Operate again by aiming the remote control at the IR receiver on front panel. If it still doesn't
work, please check if the batteries in the remote control are dying. If not, check if the remote control is
broken.
6.
Q: I want to take out the HDD from my PC and install it in my NVR. Can it work?
A: Replacing your HDD without approval from Speco Technologies and without using an approved
HDD will void your warranty. Please contact your local Speco Technologies sales representative for
more information.
7.
Q: Can I playback while recording?
A: Yes. The system supports the function of playing while recording.
8.
Q: Can I clear just some recordings on the HDD of NVR?
A: In consideration of file security, you may not clear partial recordings. If you want to remove all the
records, you can format HDD.
9.
Q: Why can't I log into the NVR client?
A: Please check if the network connection settings are correct and the RJ-45 port has proper contact.
And check if your account and password are correctly input.
10. Q: Why can't I find any records during playback?
A: Please check if the data line connection for HDD is OK and system time is properly adjusted. Try a
few times and restart. If it still doesn't work, check if the HDD is broken.
11. Q: Why can't my NVR control a PTZ?
Chapter 10 Appendix
146
USER MANUAL
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