IBM z13s Technical Manual page 26

Cecilia A. De Leon is a Certified IT Specialist in the Philippines. She has 15 years of
experience in the z Systems field. She has worked at IBM for 7 years. She holds a degree in
Computer Engineering from Mapua Institute of Technology. Her areas of expertise include
z Systems servers and operating system. In her current role as Client Technical Specialist,
she supports mainframe clients and IBM sales representatives on technical sales
engagements. She has also worked as a systems programmer for large banks in the
Philippines.
Edzard Hoogerbrug is a System Support Representative in The Netherlands. During the
past 26 years, he has worked in various roles within IBM, mainly with mainframes. He has
14 years experience working for EMEA L2 support for Z series after a 2.5 years assignment in
Montpellier France. He holds a degree in electrotechnology. His areas of expertise include
failure analysis on for z Systems hardware.
Ewerson Palacio is an IBM Distinguished Engineer and a Certified Consulting IT Specialist
for Large Systems in Brazil. He has more than 40 years of experience in IBM large systems.
Ewerson holds a Computer Science degree from Sao Paulo University. His areas of expertise
include z Systems client technical support, mainframe architecture, infrastructure
implementation, and design. He is an ITSO z Systems hardware official speaker who has
presented technical ITSO seminars, workshops, and private sessions to IBM clients, IBM IT
Architects, IBM IT Specialists, and IBM Business Partners around the globe. He has also
been a z Systems Hardware Top Gun training designer, developer, and instructor for the last
generations of the IBM high-end servers. Ewerson leads the Mainframe Specialty Services
Area (MF-SSA), which is part of GTS Delivery, Technology and Engineering (DT&E). He is a
member of the IBM Academy of Technology.
Franco Pinto is a Client Technical Specialist in IBM Switzerland. He has 20 years of
experience in the mainframe and z/OS fields. His areas of expertise include z Systems
technical pre-sales covering mainframe sizing and installation planning, and providing
support on existing and new z Systems functions.
Jin J. Yang is a Senior System Service Representative in China. He joined IBM in 1999 to
support z Systems products maintenance for clients in China. He has been working in the
Technical Support Group to provide second-level support for z Systems clients as a country
Top Gun since 2009. His areas of expertise include z Systems hardware, channel
connectivity, IBM z/VM®, and Linux on z Systems.
John P. Troy is a z Systems and Storage hardware National Top Gun in the northeast area of
the United States. He has 35 years of experience in the service field. His areas of expertise
include z Systems server and high-end storage systems technical and customer support.
John has been a z Systems hardware technical support course designer, developer, and
instructor for the last six generations of IBM high-end servers.
Martin Soellig is a Consulting IT Specialist in Germany. He has 26 years of experience
working in the z Systems field. He holds a degree in mathematics from University of
Hamburg. His areas of expertise include z/OS and z Systems hardware, specifically in IBM
Parallel Sysplex® and GDPS® environments.
Thanks to the following people for their contributions to this project:
William G. White
International Technical Support Organization, Poughkeepsie Center
Robert Haimowitz
Development Support Team Poughkeepsie
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IBM z13s Technical Guide