TSL AMU1-CHD+MK2 Handbook page 4

TSL Returns Procedure
Please telephone +44 (0)1628 564610 and ask for Support who will provide a Returns Number.
This will enable us to track the unit effectively and will provide some information prior to the unit
arriving. Please do NOT return faulty equipment without first obtaining a returns number as this is
likely to result in a delay in the repair of the equipment.
For each item, this unique Returns Number must be included with the Fault Report sent with the
unit.
A contact name and telephone number are also required with the Fault Report sent with the unit.
Fault report details required.
• Company:
• Name:
• Address:
• Contact Name:
• Telephone No:
• Returns Number:
• Symptoms of the fault (to include switch setting positions, input signals etc):
Packing
Please ensure that the unit is well packed as all mechanical damage is chargeable. TSL
recommends that you insure your equipment for transit damage.
The original packaging, when available, should always be used when returning equipment..
If returned equipment is received in a damaged condition, the damage should be reported
both to TSL and the carrier immediately.
AMU1-CHD+mk2 Issue 1