Web Sites; Getting Help; Getting Software Updates - IBM 2109 Model M12 User Manual

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Getting help

Getting software updates

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IBM TotalStorage SAN Switch: 2109 Model M12 User's Guide
product and model numbers.
Table 1. Brocade and IBM product and model number matrix
Brocade model number
Silkworm 2010
Silkworm 2400
Silkworm 2800
Silkworm 3200
Silkworm 3800
Silkworm 3900
Silkworm 12000
For detailed information about models and firmware that the switch supports, see
the following Web site:
www.ibm.com/storage/fcswitch/
For detailed information about Fibre Channel standards, see the Fibre Channel
Association Web site at:
www.fibrechannel.com/
For a directory of worldwide contact information, including technical support, see the
following Web site:
www.ibm.com/contact/
Contact your switch supplier for technical support. This includes support of
hardware, all product repairs, and ordering of spare components.
Be prepared to provide the following information to the support personnel:
v The switch serial number
v The switch worldwide name
v The topology configuration
v Any output from the supportShow Telnet command
v A detailed description of the problem
v Any troubleshooting steps that were already performed
Contact your software vendor for software updates and maintenance releases.
For utility programs to facilitate loading firmware, sample Fabric Watch
configurations, and management information base (MIB) files for switch
management by simple network management protocol (SNMP), see the following
Web site:
www.storage.ibm.com/ibmsan/products/sanfabric.htm
IBM product and model number
3534 Model 1RU
2109 Model S08
2109 Model S16
3534 Model F08
2109 Model F16
2109 Model F32
2109 Model M12