Appendix; Troubleshooting - Sony RM-IP500 Operating Instructions Manual

Appendix

Troubleshooting

Before bringing in your unit for service, check the following as a guide to troubleshoot the problem. If the problem
cannot be corrected, consult with your Sony dealer.
Symptom
The power of the unit is not
turned on.
The camera cannot be operated
with the unit.
Operation is not possible while
the control panel buttons and
LEDs are blinking.
The group number is not
displayed, and the GROUP LEFT
and GROUP RIGHT buttons
cannot be operated.
CAMERA 8 to 10 buttons cannot
be selected.
Cause
The AC power adapter is not connected to the
DC IN 12V jack firmly.
The AC power cord is not inserted firmly into
the AC power adapter or the AC outlet.
The physical connection and communication
method settings are different.
(Serial connection)
The communication baud rate setting of the
camera and the unit differ.
(Serial connection)
The VISCA RS-422 connection is not
correctly made.
(LAN connection)
The GROUP number differs.
(LAN connection)
There is a mismatch between the MAC
address and IP address information of the
connected camera and the registered camera
table.
A menu other than the FUNCTION menu,
OPERATION menu, RM menu, or top menu
is displayed.
The remote controller is set to update mode.
Not using a LAN connection.
50
Remedy
Insert the power cord firmly as far as it will go.
Insert the power cord firmly as far as it will go.
Check the communication method (LAN or SERIAL)
in CONGIF >CONTROL I/F in the RM menu.
Change the communication method setting if it is
different to the physical connection method.
• "VISCA over IP (LAN) connection" (page 14)
• "Configuring a serial connection" (page 23)
Note
LAN connection and serial connection cannot be used
at the same time.
Set the baud rate to the same setting as the camera
(9,600 bps or 38,400 bps) (page 23).
Check the connection of the VISCA RS-422
connectors and the RS-422 cable (page 21 and 22).
Select the correct GROUP number of the target
camera (page 27).
Delete the camera table contents using AUTO IP
SETUP >CLEAR TABLE in the RM menu, and build
the camera table again (page 19).
Select the RM menu top menu.
Set MAINTENANCE >UPDATE MODE to OFF in
the RM menu (page 25).
These functions are enabled for a LAN connection
only.