Appendix; Troubleshooting - Sony RM-IP10 Operating Instructions Manual

Appendix

Troubleshooting

Before bringing in your unit for service, check the
following as a guide to troubleshoot the problem. If the
problem cannot be corrected, consult with your Sony
dealer.
Symptom
The power of the unit is not turned on.
The camera cannot be operated with the
unit.
The unit cannot be operated at all.
The IP remote controller setting cannot
be changed from the setting software
"RM-IP Setup Tool."
The GROUP/POSITION and CAMERA
buttons flash in green.
The KNOB/JOYSTICK indicators do not
light, or the lighting order is different.
The joystick and PAN TILT and MENU
buttons cannot be operated.
The GROUP/POSITION and SELECT
buttons cannot be operated.
The camera cannot be operated from the
IP remote controller when they are
connected to each other directly.
22
GB
Troubleshooting
Cause
The AC power adaptor is not connected to the
DC IN 12V jack firmly.
The AC power cord is not inserted firmly into
the AC power adaptor or the AC outlet.
Communication setting is not correct.
The communication baud rate setting of the
camera and the unit differ. (When connecting
with RS-232C/RS-422.)
The connection using the VISCA RS-422
connectors is not correctly made. (When
connecting with RS-422.)
—
The IP remote controller is not set to the
setting update mode.
The IP remote controller is set to the setting
update mode.
The LOCK button function setting is not
correct.
The LOCK function is on.
You are not using the IP connection.
You are not using a LAN crossover cable.
Remedy
Insert the power cord firmly as far as it will
go.
Insert the power cord firmly as far as it will
go.
Select the proper setting with the DIP switch
on the bottom of the unit (page 9). Select one
of the LAN, RS-232C, and RS-422
connection.
Select the communication baud rate, 9,600
bps or 38,400 bps, with the DIP switch on the
unit (page 9) which is selected on the camera.
Check that the connection to the VISCA RS-
422 connectors is correctly made, and the RS-
422 cable is properly connected.
Pull out the plug of the power cord from the
AC outlet, then reinsert it into the AC outlet
after a while.
Set the IP remote controller to the setting
update mode by using the DIP switch on the
bottom of the unit (page 9).
Cancel the setting update mode by using the
DIP switch on the bottom of the unit (page 9).
Check the setting of the DIP switch on the
bottom of the unit (page 9).
Cancel the LOCK function by pressing the
LOCK button.
These buttons work for the IP connection
only.
Use a LAN crossover cable when making a
one-to-one LAN connection.