Lexmark XC9225 User Manual page 155

Troubleshooting
Action
Step 3
a
Clean the printhead lens.
b
Print the document.
Is the page or image still clipped?
Step 4
a
Inspect the test pages to determine which color is affected.
b
Remove, and then reinstall the photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than one minute.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum. Doing so may affect the quality of
future print jobs.
c
Print the document.
Is the page or image still clipped?
Toner easily rubs off
Leading edge
ABC
DEF
Trailing edge
Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Remove, and then reinstall the photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than one minute.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum. Doing so may affect the quality of
future print jobs.
b
Print the document.
Does the toner easily rub off?
Yes No
Go to step 4. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
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