Troubleshooting
Action
Step 2
a
Depending on your operating system, specify the paper type,
texture, and weight from the Printing Preferences or Print
dialog.
Notes:
•
Make sure that the settings match the paper loaded in
the tray.
•
You can also change the settings on the printer control
panel.
b
Print the document.
Does the toner easily rub off?
Uneven print density
Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Clean the printhead lens.
b
Print the document.
Is the print density uneven?
Step 2
a
Inspect the test pages to determine which color is affected.
b
Replace the photoconductor unit.
c
Print the document.
Is the print density uneven?
Yes
No
Contact
customer
The problem is
support.
solved.
Yes
No
Go to step 2.
The problem is
solved.
Contact
customer
The problem is
support.
solved.
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