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Chapter 7 Troubleshooting
Multifeed error occurs frequently.
Do the documents meet the requirements described in
"Precautions" in
"Conditions" (page
Yes
If multifeed detection is enabled, does the batch of
documents fulfill the conditions for an accurate detection?
Yes
Did you scan a thick document?
No
Did you fan the documents before loading them?
Yes
Have the documents just been printed out from a copy
machine or a laser printer?
No
Are the consumables (*1) installed correctly?
Yes
Are the consumables (*1) clean?
Yes
Are the consumables (*1) worn out?
No
Use documents that meet the requirements.
34)?
For details, refer to
No
Fulfill the conditions for an accurate multifeed detection.
For details, refer to
No
Disable the multifeed detection in the scanner driver when scanning documents.
Yes
Fan the documents before loading them.
No
Fan the documents a few times to remove static electricity.
Yes
Install the consumables (*1) correctly.
For details, refer to
No
Clean the consumables (*1).
For details, refer to
No
Check the consumable counters and replace the consumables if necessary.
For details, refer to
Yes
"2.3 Documents for Scanning" (page
"Conditions for Multifeed Detection" (page
"Chapter 6 Replacing the Consumables" (page
"Chapter 5 Daily Care" (page
49).
"Chapter 6 Replacing the Consumables" (page
Contents
Introduction
34).
Scanner
Overview
37).
How to Load
Documents
How to Use the
Operator Panel
Various Ways to
Scan
Daily Care
59).
Replacing the
Consumables
Troubleshooting
Operational
59).
Settings
Appendix
Glossary
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Index
78
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