Why Isn't My Terminal Powering On - TD Generation Quick Start Manual

Why isn't my terminal powering on?
1. Ensure that the electrical outlet has power.
2.
E nsure that the power cord is fully inserted into the outlet.
3. P ower on the terminal.
Why do I see the Internet disconnected icon?
The icon will only appear when there is an Internet communication problem.
1. Is your Internet connection working properly? Verify this with another device.
2.
I s your Internet cable connected properly? Unplug it and plug it back in again.
3. I s your modem / router working correctly? Unplug and plug back in your modem / router and wait for 3
to 4 minutes.
Why do I see the PINPad disconnected icon?
The icon will only appear when there is an communication problem between the PINPad and the
terminal.
1.
Is your PINPad disconnected from the terminal?
2.
Reboot your terminal and see if this resolves the problem.
Reference
Storing the terminal and PINPad
• T hey must be stored in temperatures between 0° and 50° Celsius.
• Do not leave them outdoors overnight, especially in the winter.
Maintaining the terminal and PINPad
• D on't place the terminal or PINPad on a magnetized pad — this will cause them to
malfunction.
• E nsure that the Portal and PINPad are cleaned routinely with a damp cloth so that spills don't
get into the inner workings.
• Use TD-approved cleaning cards for the chip and magnetic card readers.
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