Additional Features - Avaya 2420 Manual

ADDITIONAL FEATURES

CALL APPEARANCE (EXTENSION) – two calls may be
handled at a time. One of the three extensions will be
reserved for out bound calls or transfers. When two calls
are holding, the third will go to coverage (voice mail or
an assistant).
DATE/TIME – press to display the date and time.
SEND CALLS – to send all calls to immediate coverage.
Press Send Calls button. (cell will darken)
To cancel, press the Send Calls button again.
CALL FORWARDING – to temporarily redirect all calls to
another extension.
Press the Call Forwarding button. Enter the forward to
number and #.
To cancel, press the Call Forward button.
PROGRAM – use to "Program" entries to Auto Dial
buttons. See Auto Dial buttons below.
TIMER – used to show elapsed time on display.
Press the Timer button to activate.
INSPECT – allows you to see caller information of held
calls to determine who is holding on each line.
Press INSPECT and the held call extension button.
Caller information appears in the display.
To return to the caller, press EXIT, then the held call
extension button.
BRIDGED APPEARANCES – allows calls to be answered
by a support person or Admin. Asst.
To answer a call, press the call appearance button of the
incoming call. (bridged appearance)
Place the call on "Hold", and announce the call.
AUTO DIAL BUTTONS – used to store frequently dialed
numbers.
Press the "Program" button. (speaker turns on)
Press the Auto Dial button to be programmed. Dial
number to be stored followed by #. (remember the "9")
To label cell use the "Label" feature.