Forward Calls; Forward To Another Extension; Forward Directly To Your Voicemail; Cancel Call Forwarding - Cisco 7960G User Manual

Forward Calls

If you cannot answer your phone or do not wish to be disturbed, call
forwarding can be used to have someone else answer your calls or have the
calls go directly to voicemail.

Forward to Another Extension

1. Press the CFwdAll soft key. You should hear two beeps.
2. Enter the extension to which you want to forward all of your calls.
After you enter the number, an animated phone icon with a flashing right arrow appears in the
upper-right corner of the LCD screen. The LCD screen also displays a message confirming the
number or extension to which your calls are being forwarded.

Forward Directly to Your Voicemail

1. Press the CFwdALL soft key.
2. Enter 7000.

Cancel Call Forwarding

1. To cancel call forwarding from your phone, press the CFwdAll soft key.

Transfer an Incoming Call

Transfer and Announce a call to another extension

1. During a call, press the
the number or office extension
2. Dial
3. When it rings on the other end, tell the person that you wish to transfer a call to them. (Announce
the call)
4. Press Trnsfer soft key.
5. If you are using a handset, hang up.

Transfer Call to Unattended Phone

1. Press the Transf soft key.
2. Dial the number or office extension to which you want to
transfer the call.
3. Transfer person does not pick up phone.
4. If no one answers after 3 rings, press the EndCall soft key.
5. If the receiver stays on the phone after the third ring, they will
automatically go into the transfer person's voicemail. The receiver is not the person who is trying to
contact the transfer person.
6. Press the Resume soft key.
7. Tell the caller the transfer person is not available and ask if they would like to leave a message.
8. Caller wants to leave a voicemail message for transfer person.
9. Press the Transf soft key and hang up.
10. Caller leaves message for transfer person and hangs up phone.
IP Phone System
Trnsfer
soft key. This puts the call on hold.
to which you want to transfer the call.
Updated April 2006
Please Note: If there is
no answer at the
forwarded number,
either a person or voice
mail, the call will be sent
back to your voice mail
system.
As an alternative: Before
transferring the call, ask the
caller if they would like
voicemail if the person is not
at their desk. Then simply press
the Transf key to send the caller
directly into the transfer person's
rd
voicemail after the 3 ring.
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