DVX-2005F IPPBX Before Reading: This manual has been written specifically for extension users. An extension user registered to IP PBX is able to check the system phonebook, call logs, recordings and faxes Chapter 1 Feature Codes Feature codes are special codes that users can dial to access various features on IPPBX system.
DVX-2005F IPPBX 1.2 Pickup Call When one of your colleagues is away from their phone extension and the phone rings, you can pick-up this call on your extension without physically walking over to the ringing extension. IPPBX system can divide the extensions into different call pick-up groups, usually an administrator willcreatethese groups by their relevent departments.
DVX-2005F IPPBX 1.3 Call Parking If you receive a call on your phone but the call is actually for another extension user who is currently busy, then you can temporarily park the call. To do this, you transfer the call to 700 (a system number used for parking calls), as soon as you transfer this call to 700 the IPPBX system will announce to you which position the call is parked in, usually 701.
DVX-2005F IPPBX 1.4 Call Transfer You can transfer a call to another extension or an external number using feature codes of the IPPBX system. There are 2 sets of feature codes that can be used to perform a call transfer. One is blind transfer where the feature code is #, the other is attended transfer where the feature code is *2.
DVX-2005F IPPBX 1.5 Conference Participating in a conference call is as simple as dialing the conference number and entering the conference password. There are two levels of conference call login, conference admin and ordinary conference participant. They are distinguished from each other by the login password used. The following diagram details how to participate in a conference call: When a conference has commenced, the administrator can invite a new guest (extension user or external number) into the conference.
DVX-2005F IPPBX 1.6 Voicemail Please follow the process detailed in the diagram below when leaving a voicemail: Follow the process detailed below to check voicemail messages from another extension: Check your own voicemail by following the simple process described below: Voicemail messages can also be sent direct to your email box.
DVX-2005F IPPBX 1.7 One Touch Recording There are 2 methods to initiate call recording. Auto call recording One touch recording Auto call recording is activated by your administrator from the admin Web GUI. If you want all your inbound and outbound calls recording, then you can ask your administrator to activate this feature for you.
DVX-2005F IPPBX 1.8 Call Forward You can activate/deactivate call forward directly on your phone by using feature codes. The feature codes to activate/deactivate call forward in different conditions are detailed below: Condition 1: Call Forward All Calls (forward unconditionally) The feature code for activating call forward all calls is*71 Dial *71 followed by the number you require calls forwarding to and end with #, your extension is now set to unconditionally forward all incoming calls.
DVX-2005F IPPBX 1.9 Call Spy Call spy feature allows you to monitor an ongoing call of an extension user. This feature must be activated for the extension before it can be used. Please contact your system administrator to request spy feature activation if required. There are 3 scenarios when using call spy.
DVX-2005F IPPBX 1.10 Call Queue Agents’ Feature Codes This section is for call queue agents and if this is not applicable to your role then you can skip this section. There are feature codes to pause and un-pause the IPPBX system from distributing calls from a queue to your extension.
DVX-2005F IPPBX 1.11 Paging and Intercom Call On DVX-2005F IP phone system, you can use your extension to make paging/intercom calls to a group of extension users or a single extension user. The called party will auto answer on the IP phone in speaker mode and the caller can talk directly to the called party.
DVX-2005F IPPBX 1.12 Directory (Dial by Name) Directory feature is also known as “dial by name”. Its feature code is *3. With this feature you are able to call certain extension users without knowing their extension numbers. If you dial*3# then you’ll hear a voice prompt asking you to enter the first 3 letters of the user’s first or last name.
DVX-2005F IPPBX Chapter 2 Extension User Web Portal Extension users can use their extension number and voicemail password to login to IPPBX Web GUI to configure some features and also view certain logs related to your own extensions. For security related reasons, the extension user portal is not activated for users by default;...
DVX-2005F IPPBX 2.2 Phone Book and Speed Dial On the Phone Book page you can see the contacts which have been added to the IPPBX system by your administrator and other extension users. As you can see in the above, there is a speed dial code for each contact. Speed dial codes can be used to call the contacts with feature code *99.
DVX-2005F IPPBX 2.3 Web Dial While you are logged into your user Web portal, you can call a number from the Web GUI without dialing from the phone keypad. Input the number required and click “Call” . Your extension will now ring and once you pick-up your phone the call will be automatically made for you.
DVX-2005F IPPBX 2.4 Call Logs On the call logs page, you can check all of your call detail records. In the dropdown list entitled “Field” select “Caller ID” and click “Filter” and now you can find the call records you made. By selecting “Destination ID”...
DVX-2005F IPPBX 2.5 Record List Recording List All auto call recording files made for your calls can be found from the Call Recording page under the tab. You have the options to play this recording directly from your browser or playback with an extension phone device by clicking “Play”.
DVX-2005F IPPBX 2.6 Voicemail List There are feature codes for extension users to listen to their voicemail messages directly from their phones and on the extension user web portal a user can also check and playback voicemail messages. Voicemail List On the page, you can see all of your new and old voicemail messages by selecting the appropriate folder on the “Field”...
DVX-2005F IPPBX 2.7Call Forward Call forward can be set by feature code. However, you also have the option to configure call forward visually. Call Forward page, there are only a few parameters that can be configured—condition and forward number. In this example, any inbound calls to your extension will be automatically forwarded to the number 55054118, the first digit 9 is the prefix for outbound calls.
DVX-2005F IPPBX 2.8Follow Me Follow Me is similar to “call forward” on no answer, but call forward can only forward to a single designated number, Follow Me can forward an inbound call to multiple destinations, including extension numbers, landline numbers and also mobile numbers. This feature will reduce the risk of missing an important phone call.
DVX-2005F IPPBX 2.9User Settings Settings On the page there are call waiting, Do Not Disturb (DND) and VM Password options that can be configured. Call waiting option is only effective if your extension is an analog extension. If you have an IP extension, then please configure this option on your IP phone Web GUI. Do Not Disturb (DND) can be activated/deactivated here in the Web GUI, or on the actual phone by feature code.
DVX-2005F IPPBX 2.10 Send/Receive Faxes DVX-2005F IPPBX system has changed the method used to send faxes and now you no longer have to walk by a fax machine to send your fax, simply open the extension user Send Fax web portal and on the page specify the remote site fax number and upload the fax file(format: .tif/.tiff/.txt/.pdf/.jpg/.png) then the fax is sent.