Troubleshooting
This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield cartridge, that
is not intended to be used in this product.
The following error codes indicate that a non‑genuine Lexmark toner cartridge is installed:
32.13
32.16
32.19
32.22
32.25
32.28
32.31
32.34
32.37
For more information, see
Note: If you do not have a replacement cartridge, then see the "Ordering supplies" section or go to
www.lexmark.com.
Replace unsupported imaging unit [32.xy]
Remove the imaging unit, and then install a supported one to clear the message and continue printing. For
more information, see the instruction sheet that came with the supply.
This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that is not
intended to be used in this product.
The following error codes indicate that a non‑genuine Lexmark imaging unit is installed:
32.14
32.17
32.20
32.23
32.26
32.29
32.32
32.35
32.38
For more information, see
Note: If you do not have a replacement imaging unit, then see the "Ordering supplies" section or go to
www.lexmark.com.
Replace wiper
1
Replace the fuser wiper. For more information, see the instruction sheet that came with the part.
2
Select Continue on the control panel to clear the message and continue printing. For non‑touch‑screen
printer models, press
"Using genuine Lexmark parts and supplies" on page
"Using genuine Lexmark parts and supplies" on page
to confirm.
297
250.
250.