Universal Serial Bus (Usb) Specific Problems - Dell Alienware AW2518H User Manual

Universal Serial Bus (USB) Specific Problems

Specific
Symptoms
USB interface is USB peripherals
not working are not working
High Speed USB High Speed USB
3.0 interface is 3.0 peripherals
slow working slowly
or not working at
all
Wireless USB Wireless USB
peripherals stop peripherals
working when a responding
USB 3.0 device slowly or only
is plugged in working as the
distance
between itself
and its receiver
decreases
50 | Troubleshooting
What You
Experience
• Check that your monitor is turned On.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream
connector).
• Switch Off and then turn On the monitor again.
• Reboot the computer.
• Some USB devices like external portable HDD
require higher electric current; connect the
device directly to the computer system.
• Check that your computer is USB 3.0-capable.
• Some computers have USB 3.0, USB 2.0, and
USB 1.1 ports. Ensure that the correct USB port is
used.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream
connector).
• Reboot the computer.
• Increase the distance between the USB 3.0
peripherals and the wireless USB receiver.
• Position your wireless USB receiver as close as
possible to the wireless USB peripherals.
• Use a USB-extender cable to position the
wireless USB receiver as far away as possible
from the USB 3.0 port.
Possible Solutions