Universal Serial Bus (Usb) Specific Problems - Dell P3424WEB User Manual

Universal Serial Bus (USB) specific problems

Specific
Symptoms
USB interface is
not working
super speed
USB 3.2 Gen1
interface is
slow.
Wireless USB
peripherals stop
working when a
USB 3.0 device
is plugged in
What you
experience
USB peripherals
are not working
super speed
USB 3.2 Gen1
peripherals
working slowly or
not working at all
Wireless USB
peripherals
responding
slowly or only
working as
the distance
between itself
and its receiver
decreases
Possible solutions
• Check that your display is turned ON.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals (downstream
connector).
• Turn off the monitor and turn it on again.
• Reboot the computer.
• Certain USB devices such as portable hard
drives require higher power source; connect
the drive to the computer directly.
• Check that your computer is USB 3.0-capable.
• Some computers have USB 3.0, USB 2.0, and
USB 1.1 ports. Ensure that the correct USB port
is used.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals (downstream
connector).
• Reboot the computer.
• Increase the distance between the USB 3.0
peripherals and the wireless USB receiver.
• Position your wireless USB receiver as close as
possible to the wireless USB peripherals.
• Use a USB-extender cable to position the
wireless USB receiver as far away as possible
from the USB 3.0 port.
Troubleshooting | 113