Common Problems - Dell Alienware AW2518H User Manual

Common Problems

The following table contains general information about common monitor
problems you might encounter and the possible solutions:
Common
Symptoms
No Video/ No picture
Power LED off
No Video/ No picture or no
Power LED on brightness
Poor Focus Picture is fuzzy,
blurry, or
ghosting
Shaky/Jittery Wavy picture or
Video fine movement
Missing Pixels LCD screen has
spots
Stuck-on Pixels LCD screen has
bright spots
What You
Experience
• Ensure that the video cable connecting the
monitor and the computer is properly connected
and secure.
• Verify that the power outlet is functioning
properly using any other electrical equipment.
• Ensure that the power button is depressed fully.
• Ensure that the correct input source is selected in
the
• Increase brightness & contrast controls via OSD.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable
connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is selected in
the
• Eliminate video extension cables.
• Reset the monitor to factory settings.
• Change the video resolution to the correct
aspect ratio.
• Reset the monitor to factory settings.
• Check environmental factors.
• Relocate the monitor and test in another room.
• Cycle power On-Off.
• Pixel that is permanently Off is a natural defect
that can occur in LCD technology.
• For more information on Dell Monitor Quality
and Pixel Policy, see Dell Support site at: http:/
/www.dell.com/support/monitors.
• Cycle power On-Off.
• Pixel that is permanently off is a natural defect
that can occur in LCD technology.
• For more information on Dell Monitor Quality
and Pixel Policy, see Dell Support site at: http:/
/www.dell.com/support/monitors.
Possible Solutions
Input Source menu.
Input Source menu.
Troubleshooting | 47