Universal Serial Bus (Usb) Specific Problems - Dell Thunderbolt UltraSharp 34 User Manual

Table of Contents

Universal Serial Bus (USB) specific problems

Specific

symptoms

USB interface is

not working

Thunderbolt™ 4

port does not

supply power

Super speed USB

10 Gbps (USB 3.2

Gen2) interface is

slow

What you

experience

USB peripherals

are not working

USB peripherals

can not be charged

Super speed USB

10 Gbps (USB 3.2

Gen2) peripherals

working slowly or

not working at all

Possible solutions

• Check that your monitor is turned On.

• Reconnect the upstream cable to your

computer.

• Reconnect the USB peripherals

(downstream connector).

• Switch off and then turn on the

monitor again.

• Reboot the computer.

• Some USB devices like external

portable HDD require higher electric

current; connect the device directly to

the computer system.

• Check that the connected device is

compliant with the Thunderbolt™ 4

specification. The Thunderbolt™ 4

upstream port (video and data) with

icon supports USB 3.2 Gen2 and

an output of 90 W.

• Check that you use the Thunderbolt™

4 passive cable shipped with your

monitor.

• Check that your computer is super

speed USB 10 Gbps (USB 3.2 Gen2)-

compatible.

• Some computers have USB 3.2, USB

2.0, and USB 1.1 ports. Ensure that the

correct USB port is used.