System Log Files; Reset To Default Settings; Determining The Network Parameters - Ubisys G1 Assembly And Commissioning Instructions

Section 3 | Gateway G1 Configuration
Figure 49
Access to your system exclusively takes place via a secured connection by employees of the ubisys support
teams.

3.6.6 System log files

If a problem occurs, which cannot be fixed directly via the web interface or the app, the log files help the ubisys
support team as well as our experienced installers to identify and solve the cause (see figure 50).
Figure 50

3.6.7 Reset to default settings

This allows the gateway to be reset to its delivery state (see figure 51). All settings will be permanently deleted
and have to be reconfigured after restart or restored from a backup.
You should only use this option if the gateway does not respond anymore at all or if you want to use it in another
facility. If you want to solve technical issues, you should contact the ubisys support team first.
Figure 51

3.7 Determining the network parameters

Configuring your gateway, considering a static configuration, requires several network parameters such as name
server address, the default gateway, subnet mask etc.
You can determine them via the configuration interface of your router or via your PC.
For Windows XP/Vista/7/8/10:
To determine the network parameters with the help of your PC, follow these steps:
Gateway G1 32