Advanced Call Handling - Mitel 6867 Quick Manual

Blind transfer:
Table 9. Holding and parking calls
Holding a call:
Resume a held call:
Parking a call:
Pick up a parked call:
Table 10. Conference
Conference
Table 11. Presence
Select presence
Revision: 4.3.4562
3. Wait until answer, then you can ask the 3rd par-
ty if you should transfer the call.
4. Transfer the call by pressing Xfer softkey.
1. During your call, Xfer softkey.
2. Type the number to the 3rd party and press Di-
al.
3. Transfer the call directly by pressing the Xfer
softkey.
Press . This will put the call on hold and play
on hold music, if that is configured.
Press again.
Press the softkey Park. to park the ongoing call.
Press the softkey configured with Pickup.
1. When a is call established with one party, press
Conf and enter the number to third party.
2. Press Dial. The other party is put on hold.
3. After answer from third party, press Conf to
start the conference.
1. Press the Presence softkey. The Presence
menu is displayed.
2. Select your preferred presence, and press Se-
lect. The option will be highlighted.
Presence shortkey
Table 12. Recording
Record a call:

3. Advanced call handling

Table 13. Extensions
Answer a call to an extension: 1. The lamp at the Extension softkey is flashing.
Call an extension:
Answer a call monitored ex-
tension during a call:
Other extension can be monitored from softkeys on your telephone. The monitoring
keys are called Extension. When the monitored extension is busy in a call the lamp
next to the softkey is lit in red. If the extension is free the lamp is green.
Table 14. Intercom
Initiate an intercom call:
Answer an Intercom call:
Mitel deskphones
3. The selected presence state will be displayed
in some few seconds.
Press the Presence shortkey to change back to
the selected shortkey option, for example Office.
During a call press the Recording softkey.
2. Press the softkey Extensionto answer the call.
Press the softkey to call.
1. Parked the ongoing call, and press the softkey
Park.
2. Answer the monitored call, press the alerted
Extension softkey.
Press the Intercom softkey, the call is connected
automatically.
1. An intercom is answered automatically.
2. You hear the other party in the speaker, but
other party cannot hear you and the Mute key,
is lit.
3. You can press the mute key to let the other par-
ty hear you.
3