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Mitel 6920 Phone
Getting started
Contacts
Programmable Keys
Displays a list of your
Up to 18 programmable
contacts.
keys, a maximum of six
programmable keys
per page
Call History
Displays a list of missed,
outgoing and received
calls.
Voicemail
Provides access to your
voicemail service.
Settings
Provides services and
options that allow you
to customize your
phone.
Volume
Adjusts the volume for
the ringer, handset,
speaker and headset.
Navigation/Select
Multi-directional navigation keys are used to navigate
through the phone menu. Press the center button to
select menu options and perform various actions.
On the Home screen, the left and right navigation
keys can be used to access the additional pages of
programmable keys.
Softkeys
Four state-sensitive
softkeys.
Goodbye
Ends active calls and
used for exiting menus.
Redial
Displays Call History
with a list of outgoing
calls.
Hold
Places an active call
on hold.
Mute
Mutes/unmutes all
outgoing audio from
headset, handset or
speaker.
Speaker/Headset
Toggles the phone's audio between speaker and
headset. If you are using a DHSG/EHS headset, ensure
that the headset jack adapter is removed from the
headset port. See the Mitel MiVoice 6920 IP Phone
Installation Guide for more details.
Warning! The headset port is for headset use only.
Plugging any other devices into this port may cause
damage to the phone and will void your warranty.
Activating your phone
Follow the Installation Guide for the Mitel 6920 IP Phone to connect the phone to your network.
After the phone boots, press the ACTIVATE soft key.
Enter your numeric OfficeSuite UC extension and then enter your numeric PIN.
Press ENTER or the # key and your phone will login and be ready for use.
To program speed dial and feature keys, login to the WE Connect portal at
Basic call handling
Making a call
1. Lift the handset or press the
key, and dial the number.
2. Press the Line programmable key and dial the number.
Ending a call
Place the handset back in its cradle, press the End Call softkey, or press the
Answering a call
Lift the handset or press the
key for hands-free operation.
Redialing
Press the Redial softkey once or the
Home screen – or –
Press the
key once to access the Call History application with a list of recently dialed numbers. Use
the up and down navigation keys to scroll through the entries and either press the Select button or Dial
softkey to redial the selected number.
Muting
Press the
key while on an active call to mute the microphone for your handset, headset, or speaker.
Press the
key again to unmute the audio.
Holding and resuming
1. To place an active call on hold, press the
2. To resume the call press the respective Line key.
Help is available
For more information about your OfficeSuite UC services, visit the OfficeSuite online community at
windstreamenterprise.com/support/communities
we.windstream.com
key.
key twice to call the last dialed number as displayed on the
(hold) icon flashes on the respective Line key.
key. A
.
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