Fax Error Troubleshooting; User Error Codes; Service Error Codes - Canon MX882 Service Manual

1-4. FAX Error Troubleshooting

For errors other than those listed below, please refer to the "G3 / G4 Facsimile Error Code List (Rev. 2." (HY8-
23A0-020 in English, HY8-22A6-020 in Japanese).

(1) User error codes

Error
TX / RX
code
#001 TX Document jam
#003 TX / RX Document is too long, or page time-over
#005 TX / RX Initial identification (T0 / T1) time-over
#009 RX Recording paper jam, or no recording paper
#012 TX No recording paper at the receiving machine
#017 TX Redial time-over, but no DT detected
#018 TX Auto dialing transmission error, or redial time-
over
#022 TX Call failed (no dial registration)
#037 RX Memory overflow at reception of an image
#085 TX No color fax function supported in the
receiving machine
#099 TX / RX Transmission terminated mid-way by pressing
the Stop button
#995 TX / RX During TX (sending): Memory transmission
reservation cancelled
During RX (receiving): Image data received
in the memory cleared

(2) Service error codes

Error
TX / RX
code
##100 TX Re-transmission of the procedure signal has been
attempted the specified number of times, but
failed.
##101 TX / RX Sender's modem speed does not match the
receiving machine.
##102 TX Fallback is not available.
##103 RX EOL has not been detected for 5 seconds (or 15
Meaning
Meaning
13 / 76
Solution
(Parts that are likely to be faulty)
- DF unit
- DF unit
- Check the telephone line type settings
(rotary pulse / touch tone).
- ASF unit
- Pick-up arm unit
- Cassette unit
- Pressure roller unit
- Check the telephone line type settings
(rotary pulse / touch tone).
- Register a dial number.
- Delete unnecessary image data from the
memory.
- Send a fax in the B&W mode.
Solution
(Parts that are likely to be faulty)
- Try a higher transmission level.
- Try a higher transmission level.
- Increase the transmission level of the