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Service Call Error Troubleshooting - Canon MX882 Service Manual

Mx880 series.
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ADF is too
long.
Double-sided
[2804]
printing not
available with
the paper in the
ADF.
Time-out for
[2700]
the scanner
device.
Premium
[4100]
Contents print
error.
1-3. Service Call Error (by Cyclic Blinking of Alarm and Power LEDs) Troubleshooting
Service call errors are indicated by the number of cycles the Alarm and Power LEDs blink, and the corresponding
error code with the message, "Printer error has occurred. Turn off power then back on again. If problem persists,
see the manual." is displayed on the LCD.
1) Check each point in "Check points & Solution," and perform the solution if it applies.
2) When no solution in "Check points & Solution" is effective, then replace the part listed under "Parts to that
are likely to be faulty" one by one from the one most likely to be faulty. The parts are listed in the order of
likeliness to be faulty.
Cycles
of
blinking
of
Error
Alarm
and
Power
LEDs
2 times
Carriage error
long. Check document
in ADF, then press
[OK] and redo
operation..
---
Document size not
suitable for duplex
scanning. Press [OK]
to cancel operation
and eject document.
---
Timeout error has
occurred. Press [OK].
---
Cannot print the data. Non-genuine ink tanks are
Error
Check points & Solution
code
[5100] (1) Smearing or scratches on the carriage
slit film:
Clean the film using lint-free paper.
(2) Foreign material that obstructs the
carriage movement:
Remove foreign material.
(3) Ink tank conditions:
Re-set the ink tanks.
(4) Cable connection:
- CR FFC (J500, J501, J502, etc.)
ADF, and press the OK
button.
Remove the paper from the
ADF, and press the OK
button.
The buffer became full in
the middle of scanning
operation, and 60 minutes
have elapsed since then,
making re-scanning
unstable. Press the OK
button to clear the error.
installed. Install the
supported (Canon-genuine)
ink tanks.
8 / 76
- DF unit
- Ink tank
Parts that are likely
to be faulty (listed
in the order of
likeliness to be
faulty)
- Timing slit strip film
- Carriage unit
- Logic board ass'y
- Carriage motor

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