Introduction; Pin Pad Location And Pin Privacy - First Data 8006L2-3CR User Manual

5 Get to know your PIN Pad

Introduction

Your First Data Integrated PIN Pad is designed to interface with selected POINT of Sale (POS) systems
without the need for double keying the same information into both your POS and an EFTPOS terminal.
The First Data integrated PIN Pad enables the completion of EFT transactions through the PIN pad.
The First Data integrated PIN Pad has been specifically designed to effortlessly connect to POS solutions
that have been accredited by PC-EFTPOS, one of Australia's leading supplier s of Integrated EFTPOS
payment solutions in Australia.
When configured to be used in conjunction with a PC-EFTPOS accredited POS system, all the EFTPOS
functionality is initiated through the POS.
If necessary, please consult your POS provider on the operation of EFTPOS transactions through your POS.
PIN Pad location
and PIN privacy
The physical location of a PIN Pad is important in
protecting a customer's PIN privacy.
When your new PIN Pad is installed or relocated
within the premises, you must take care to ensure:
>
the PIN Pad is in a position that allows the
customer to enter their PIN so it cannot be
observed by employees or other customers
>
the PIN Pad has not been placed at an angle or
height that prevents customers from shielding
their PIN entry
>
the placement of mirrors and other reflective
materials do not allow the customer's PIN entry
to be observed through reflection
>
security cameras can't make a visual record
of a customer's PIN entry.
You should communicate these guidelines to any
staff members that process EFTPOS transactions
using the First Data PIN Pad.
It is also important to remind staff members that
customers should never be asked to disclose a PIN.