Clearing The Server; Users Are Unable To Connect To The Copier - Toshiba e-studio 45 Operator's Manual

C
C-4 Troubleshooting
If this happens:
There are font errors.

Clearing the server

Clearing the server is an Administrator option that can be used as a last resort if a job
persists in the system and prevents printing despite attempts to cancel or delete it.
Clearing the server deletes all jobs currently saved on the server in any queue, all
locally archived jobs, and all FreeForm master jobs. It also clears the Job Log, the index
of archived jobs, and the index of FreeForm masters.
Before clearing the server, export the Job Log if you haven't recorded the information
in it. If you can, notify users that you will clear their jobs from the server so they can
back them up and resend them when the server is back in operation.
You can clear the server by using the Clear command from the Command
WorkStation (see page 1-11), or by using options in Top Access.

Users are unable to connect to the copier

If users are unable to connect to the copier, or are unable to find the copier from their
workstations, the network administrator may need to troubleshoot their network
connections, and check settings on the servers they use for printing. If settings have
changed, it may be necessary to reconfigure the GA-1040.
For example, if print servers or print queues on a Novell server are renamed or deleted,
or if accounts or permissions are changed, the GA-1040 administrator may have to
edit settings or enter new settings in IPX (Novell) Setup to reflect the new
configuration.
This is the problem:
If user-specified fonts that are not resident on the GA-1040
are not printing correctly in PostScript files that are
downloaded by users, request that they embed the fonts in
the PostScript file or print directly from their application.
When users print from their applications, if special fonts are
not downloaded automatically, they should be downloaded
directly to the GA-1040 with Fiery Downloader. This can be
done by the user or by the operator, provided the Direct
connection is enabled. For information about Fiery
Downloader, see the Printing Guide.