Customer Service Information - Honda BF4A Owner's Manual

CONSUMER INFORMATION

Customer Service Information

Contacting Honda
Your Owner's Manual was written to
cover most of the questions you
might ask about your Honda. Any
questions not answered in the
Owner's Manual can be answered by
your Honda dealer. If your dealer
doesn't have an immediate answer,
they should be able to get it for you.
If you have a difference of opinion
with your dealer, please remember
that each dealership is independently
owned and operated. That's why it's
important to work to resolve any
differences at the dealership level. If
the service personnel are unable to
assist you, please discuss your
concerns with the dealer management
such as the Service Manager or the
dealership's owner.
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If you need to contact Honda
regarding your experiences with your
Honda product or with your dealer,
please contact the Honda office in
your region:
American Honda Motor Co., Inc.
Marine Division
Customer Relations Office
4900 Marconi Drive
Alpharetta, GA 30005-8847
Telephone (770) 497 – 6400
M-F 8:30 am-7:00 pm (Eastern Time
Zone)
In Canada:
Honda Canada Inc.
Customer Relations Department
180 Honda Boulevard
Markham, Ontario L6C 0H9
Tel: 1-888-946-6329 (Toll free)
Fax: 1-877-939-0909 (Toll free)
Please include the following
information in your communication:
• Your name, address and telephone
number (complete with area code)
• Model and complete serial number
• Date of purchase
• Name and location of selling dealer
• Name and location of servicing
dealer (if different)
• A detailed description of your
concerns
We will likely ask your Honda dealer
to respond, or possibly acknowledge
your comments directly.
Warranty Coverage
Your new Honda is covered by the
following warranties:
• Distributor's Limited Warranty
• Emission Control System Warranty
Please read the warranty statements
contained in this manual. There are
responsibilities, restrictions, and
exclusions that apply to these
warranties.