Customer Service Information - Honda GC190 Owner's Manual

CUSTOMER SERVICE INFORMATION

Servicing dealership personnel are trained professionals. They should
be able to answer any question you may have. If you encounter a
problem that your dealer does not solve to your satisfaction, please
discuss it with the dealership's management. The Service Manager,
General Manager, or Owner can help. Almost all problems are solved
in this way.
If you are dissatisfied with the decision made by the dealership's
management, contact the Honda Regional Engine Distributor for your
area. You can find their name, address, and phone number using the
dealer/distributor locator on our website at www.engines.honda.com
If you are still dissatisfied after speaking with the Regional Engine
Distributor, you may contact the Honda Office as shown below.
<Honda's Office>
When you write or call, please provide this information:
• Equipment manufacturer's name and model number that the
engine is mounted on
• Engine model, serial number, and type (see
• Name of dealer who sold the engine to you
• Name, address, and contact person of the dealer who services
your engine
• Date of purchase
• Your name, address and telephone number
• A detailed description of the problem
United States, Puerto Rico, and U.S. Virgin Islands:
American Honda Motor Co., Inc.
Power Equipment Division
Customer Relations Dept.
4900 Marconi Drive
Alpharetta, GA 30005-8847
Or telephone: (770) 497-6400, 8:30 a.m. - 7:00 p.m. ET
Canada:
Honda Canada, Inc.
180 Honda Blvd, Markham, ON L6C 0H9
or visit: www.honda.ca
Telephone: (888) 9HONDA9
(888) 946-6329
Facsimile: (877) 939-0909
DISTRIBUTOR'S WARRANTIES
The applicable warranty is the warranty policy in effect in the country
where the warranty service is provided.
Distributor's Limited Warranty
United States, Puerto Rico, or the U.S. Virgin Islands
PRODUCTS COVERED
BY THIS WARRANTY:
RESIDENTIAL
GC Series Engines
(1)
Private Residential: Used in maintaining owner's primary and/or secondary
residence. Any other use, including but not limited to informal "for hire" use, is
considered commercial/rental/institutional.
(2)
Honda GC general purpose engines are not covered by this warranty when
installed on concession type vehicles.
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LENGTH OF WARRANTY:
(FROM DATE OF ORIGINAL PURCHASE)
PRIVATE/ COMMERCIAL/RENTAL/
(1)
INSTITUTIONAL
24 months 3 months
To Qualify for this Warranty:
The Honda general purpose engine must be purchased from a Honda general
purpose engine dealer or distributor authorized to sell that product in the
United States, Puerto Rico, or the U.S. Virgin Islands. This limited warranty
applies to first retail purchaser and each subsequent owner during the
applicable warranty time period.
What American Honda Will Repair or Replace Under Warranty:
American Honda will repair or replace, at its option, any part that is proven to
be defective in material or workmanship under normal use during the
applicable warranty time period. Warranty repairs and replacements will be
made without charge for parts or labor. Anything replaced under warranty
becomes the property of American Honda Motor Company, Inc. All parts
replaced under warranty will be considered as part of the original product and
any warranty on those parts will expire coincident with the original product
warranty.
To Obtain Warranty Service:
You must take your Honda general purpose engine, or the equipment in which
it is installed, together with proof of original retail purchase date, at your
expense, to a Honda engine dealer authorized to sell that product in the United
States, Puerto Rico, or the U.S. Virgin Islands, during their normal business
hours. To locate a dealer near you, visit our web site at
http://engines.honda.com and click on FIND A DEALER.
If you are unable to obtain warranty service, or are dissatisfied with the
warranty service you receive, take the following steps: First, contact the owner
of the dealership involved; normally this should resolve the problem. However,
if you should require further assistance, write or call the Power Equipment
Customer Relations Department of American Honda Motor Co., Inc.
Exclusions:
This engine warranty does not include the following:
(1) Any damage or deterioration resulting from the following:
–
Neglect of the periodic maintenance as specified in the engine owner's
manual
– Improper repair or maintenance
– Operating methods other than those indicated in the engine owner's
manual
– Damage caused by the product on which the engine is installed
– Damage caused by conversion to, or use of, fuel other than the fuel(s)
that the engine was originally manufactured to use, as set forth in the
engine owner's manual and/or warranty booklet
– The use of non-genuine Honda parts and accessories, other than those
approved by Honda (other than recommended lubricants and fluids)
(does not apply to the emissions warranty unless non-genuine part used
is not comparable to Honda part and was cause of the failure)
– Exposure of the product to soot and smoke, chemical agents, bird
droppings, sea water, sea breeze, salt or other environmental
phenomena
– Collision, fuel contamination or deterioration, neglect, unauthorized
alteration, or misuse
– Natural wear and tear (natural fading of painted or plated surfaces,
sheet peeling and other natural deterioration)
(2) Consumable parts: Honda does not warrant parts deterioration due to
normal wear and tear. The parts listed below are not covered by warranty
(unless they are needed as a part of another warranty repair):
– Spark plug, fuel filter, air cleaner element, clutch disc, recoil starter rope
– Lubricant: oil and grease
(3) Cleaning, adjustment, and normal periodic maintenance work (carburetor
cleaning and engine oil draining).
(4) Use of the Honda general purpose engine for racing or competition.
(5) Any engine that is part of a product that has ever been declared a total
loss or sold for salvage by a financial institution or insurer
Disclaimer of Consequential Damage and Limitation of Implied
Warranties:
American Honda disclaims any responsibility for loss of time or use of the
engine, or the equipment in which the engine is installed, transportation,
commercial loss, or any other incidental or consequential damage. Any implied
(2)
warranties are limited to the duration of this written limited warranty. Some
states do not allow limitations on how long an implied warranty lasts and/or do
not allow the exclusion or limitation of incidental or consequential damages, so
the above exclusions and limitations may not apply to you. This warranty gives
you specific legal rights, and you may also have other rights which vary from
state to state.
ENGLISH
PWL50372-N (2011.07)