Support Servers; Support Snapshots; Figure 1 - Opadmin Start A Live Support Session - Cisco amp threat grid Setup And Configuration Manual

Cisco AMP Threat Grid Appliance Setup and Configuration Guide
INTRODUCTION
once (after November 14th, 2015), in order for your license to be accepted. The connection does not need
to be ongoing or active at the time of the license validation.
Required: The Dirty network needs to be up in order for this step to work.

Figure 1 - OpAdmin Start a Live Support Session

Support Servers

Establishing a support session requires that the TG appliance reach the following servers:
support-snapshots.threatgrid.com
•
rash.threatgrid.com
•
Both servers should be allowed by the firewall during an active support session.

Support Snapshots

A support snapshot is basically a snapshot of the running system, which contains logs, ps output, etc., to
help Support staff troubleshoot any issues.
Verify that SSH is specified for Support Snapshot services.
1.
From the Support menu, select Support Snapshots.
2.
Take the snapshot.
3.
4