Warranty Terms And Conditions - FIBARO Motion Sensor Manual

1. The Guarantee is provided by FIBAR GROUP S.A. (hereinafter "Manufacturer"),
based in Poznan, ul. Lotnicza 1; 60-421 Poznan, entered in the register of the
National Court Register kept by the District Court in Poznań, VIII Economic
Department of the National Court Register, no. 553265, NIP 7811858097, REGON:
301595664.
2. The Manufacturer is responsible for equipment malfunction resulting from physical
defects (manufacturing or material) of the Device during 12 months for business / 24
months for individual customers from the date of its purchase.
3. During the Guarantee period, the Manufacturer shall remove any defects, free of
charge, by repairing or replacing (at the sole discretion of the Manufacturer) any
defective components of the Device with new or regenerated components that are
free from defects. When the repair proves impossible, the Manufacturer reserves the
right to replace the device with a new or regenerated one, which shall be free from any
defects and its condition shall not be worse than the original device owned by the
Customer.
4. In special cases, when the device cannot be replaced with the device of the same
type (e.g. the device is no longer available), the Manufacturer may replace it with a
different device having technical parameters similar to the faulty one. Such activity
shall be considered as fulfilling the obligations of the Manufacturer. The Manufacturer
shall not refund money paid for the device.
5. The holder of a valid guarantee shall submit a guarantee claim through the
guarantee service. Remember: before you submit a guarantee claim, contact our
technical support using telephone or e-mail. More than 50% of operational problems
are resolved remotely, saving time and money spent to initiating guarantee procedure.
If remote support is insufficient, the Customer shall fill the guarantee claim form (using
our website - www.fibaro.com) in order to obtain claim authorization. When the
guarantee claim form is submitted correctly, the Customer shall receive the claim
confirmation with a unique number (Return Merchandise Authorization -RMA).
6. The claim may be also submitted by telephone. In this case, the call is recorded
and the Customer shall be informed about it by a consultant before submitting the
claim. Immediately after submitting the claim, the consultant shall provide the
Customer with the claim number (RMA-number).
7. When the guarantee claim form is submitted correctly, a representative of the
Authorised Guarantee Service (hereinafter as "AGS") shall contact the Customer.
8. Defects revealed within the guarantee period shall be removed not later than 30
days from the date of delivering the Device to AGS. The guarantee period shall be
extended by the time in which the Device was kept by AGS.
9. A faulty device shall be provided by the Customer with complete standard
equipment and documents proving its purchase.
10. Parts replaced under the guarantee are the property of the Manufacturer. The
guarantee for all parts replaced in the guarantee process shall be equal to the
guarantee period of the original device. The guarantee period of the replaced part
shall not be extended.
11. Costs of delivering the faulty device shall be borne by the Customer. For
unjustified service calls, the Service may charge the Customer with travel expenses
and handling costs related to the case.
12. AGS shall not accept a complaint claim only when:
- the Device was misused or the manual was not observed,

Warranty Terms and Conditions

- the Device was provided by the Customer incomplete, without accessories or
nameplate,
- it was determined that the fault was caused by other reasons than a material or
manufacturing defect of the Device
- the guarantee document is not valid or there is no proof of purchase,
13. The Manufacturer shall not be liable for damage to property caused by defective
device. The Manufacturer shall not be liable for indirect, incidental, special,
consequential or punitive damage, or for any damage, including, inter alia, loss of
profits, savings, data, loss of benefits, claims by third parties and any property
damage or personal injuries arising from or related to the use of the Device.
14. The guarantee shall not cover:
- mechanical damage (cracks, fractures, cuts, abrasions, physical deformations
caused by impact, falling or dropping the device or other object, improper use or not
observing the operating manual);
- damage resulting from external causes, e.g.: flood, storm, fire, lightning, natural
disasters, earthquakes, war, civil disturbance, force majeure, unforeseen accidents,
theft, water damage, liquid leakage, battery spill, weather conditions, sunlight, sand,
moisture, high or low temperature, air pollution;
- damage caused by malfunctioning software, attack of a computer virus, or by failure
to update the software as recommended by the Manufacturer;
- damage resulting from: surges in power supply and/or telecommunication network,
improper connection to the grid in a manner inconsistent with the operating manual,
or from connecting other devices not recommended by the Manufacturer.
- damage caused by operating or storing the device in extremely adverse conditions,
i.e. high humidity, dust, too low (freezing) or too high ambient temperature. Detailed
permissible conditions for operating the Device are defined in the operating manual;
- damage caused by using accessories not recommended by the Manufacturer
- damage caused by faulty electrical installation of the Customer, including the use of
incorrect fuses;
- damage caused by Customer's failure to provide maintenance and servicing
activities defined in the operating manual;
- damage resulting from the use of spurious spare parts or accessories improper for
given model, repairing and introducing alterations by unauthorized persons;
- defects caused by operating faulty Device or accessories.
15. The scope of the guarantee repairs shall not include periodic maintenance and
inspections, in particular cleaning, adjustments, operational checks, correction of
errors or parameter programming and other activities that should be performed by the
user (Buyer). The guarantee shall not cover natural wear and tear of the Device and its
components listed in the operating manual and in technical documentation as such
elements have a defined operational life.
16. If a defect is not covered by the guarantee, the Manufacturer reserves the right to
remove such defect at its sole discretion, repairing the damaged or destroyed parts
or providing components necessary for repair or replacement.
17. This guarantee shall not exclude, limit or suspend the Customer rights when the
provided product is inconsistent with the purchase agreement.
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