Visualsonics Support - VisualSonics VEVO Operator's Manual

Chapter 6: Service: VisualSonics support

VisualSonics support

Annual service
Repairs
28 VisualSonics Vevo Compact Anesthesia System Operator Manual
Need help? Call us toll-free: 1-866-416-4636 or E-mail us: support@visualsonics.com
The vaporizer should be serviced at an authorized service center. This
service should include:
• Complete disassembly of components.
• Inspection of all parts for damage and wear.
• Thorough cleaning of all metal parts.
• Replacement of wicks, seals and damaged, worn or outdated items.
• Lubrication where necessary.
• Re-assembly of vaporizer and testing for and correction of any leaks.
• Verification of the delivered vapor concentrations under closely
defined conditions at different temperatures in order to test the
temperature compensating mechanism. Any re-graduation or
adjustment where necessary.
• Maintaining continuous service record.
Repairs should only be carried out by an authorized service center.
Note: It is not possible to change the graduation range or anesthetic agent.
If problems arise with your Vevo Compact Anesthesia System other than
the ones detailed above, we will do everything we can to ensure that your
system remains fully operational and that you experience minimum
downtime.
When such problems happen, please contact VisualSonics' Service
Department so a technical support representative can assess the nature of
the problem and help resolve it. Reach us at:
Tel: 1-416-484-5000
Toll: 1-866-416-4636
support@visualsonics.com
For minor problems, the technical support representative will walk you
through troubleshooting the situation either by phone or by e-mail,
whichever you prefer.
For more complex problems, we may send a technical support
representative to your location to evaluate the problem or we may ask
you to send the equipment to VisualSonics' Service Department for more
detailed analysis.
V1.0