Special Payment Functions Menu; Normal Payment; Manual Entry Payment; Refund - VeriFone VX820 User Manual

Special payment functions menu

The special payment functions menu allows access to custom or ad-hoc payment options. Available entries in
the menu may vary, depending on your merchant configuration.
To enter the special payment functions menu, do the following:
Press
Enter the PIN code to unlock the device.
If you do not know the code, contact the
your device.
Depending on your configuration, one or more of the following payment options are normally available:

Normal payment

Choose this option to access the payment screen, where you can enter an amount.

Manual entry payment

Choose this option to access the payment screen.
After entering an amount, press
You are prompted to input the

Refund

Choose this option to perform a refund to a card:
Enter the amount you want to refund.
Press
The transaction then follows the normal flow.

Maintenance - VX820

Inspecting device security - VX820

Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they
process sensitive card data.
Please make sure you and your store staff do the following:
Verify your device looks like the pictures in this manual.
The Adyen logo or your company logo should show up after powering on the terminal.
Do not use the device if it is damaged or covered with a sticker.
Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to
granting them access to modify or troubleshoot devices.
Do not install, replace, or return devices without verification.
Be aware of suspicious behaviour around devices (for example, attempts by unknown persons to
unplug or open devices).
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PAN , and then the card expiry date.
.
Adyen POS Support Team
.
to obtain the specific PIN code for