Troubleshooting; Printer Issues - SATO WS4 Series Operator's Manual

5 Troubleshooting

5 Troubleshooting
This chapter provides information about printer operational related
problems and recommended suggestions to resolve the issue.

5.1 Printer Issues

The printer won't power on
￭ Did you attach the AC power cord?
￭ Make sure the power supply's connector is inserted into the printer
power jack.
￭ Check the power connection from the wall socket to the printer.
Connect the power cord/AC Adapter in another outlet or test with
other electrical devices to verify AC power is present.
Disconnect the printer from the wall socket, and connect it again.
￭
The printer turns itself off
Turn on the printer again.
￭
Make sure the power supply's connector and the power cord are
￭
properly and securely plugged.
Make sure the power supply and the power cord are not damaged.
￭
Use the applicable power supply.
￭
￭ If the printer keeps turning itself off, check the socket and make sure it
has enough power for the printer.
The printer does not feed the media out
The media is not loaded correctly. See Section 2.3, "Loading Media" to
￭
reload the media.
If there is a paper jam, clear it.
￭
Make sure print module is securely latched.
￭
Replace the platen roller.
￭
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Printer Issues