Troubleshooting - Phonak B90 User Manual

14. Troubleshooting

Problem
Hearing aid not functioning
Hearing aid whistles
Hearing aid not loud enough
or distorted
Hearing aid plays two beeps
Hearing aid switches on & off
(intermittent)
If the problem persists, contact you hearing care
professional for assistance
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Causes
Dead battery
Blocked sound outlet
Battery not inserted correctly
Hearing aid switched off
Hearing aid not inserted correctly
Earwax in ear canal
Volume too loud
Low battery
Blocked sound outlet
Volume too low
Physical hearing condition
has changed
Indication for low battery
Moisture on battery or
hearing aid
What to do
Change battery (chapter 1 + 5)
Clean sound outlet
Insert battery correctly (chapter 1 + 5)
Switch hearing aid on by completely closing the battery door
(chapter 4)
Insert hearing aid correctly (chapter 6)
Contact your ENT/GP or hearing care professional
Decrease volume if volume control available (chapter 8)
Change battery (chapter 1 + 5)
Clean sound outlet
Turn volume up if volume control available (chapter 8)
Contact you hearing care professional
Change battery within the next 30 minutes (chapter 1 + 5)
Wipe battery and hearing aid with dry cloth
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