Troubleshooting Guide - Napa Technology Pristine PLUS CX User Manual

Troubleshooting Guide - all WineStation
Before contacting Napa Technology for support, please check if the problem and
solution are found below:
1. M achine is off, all LCDs are dark (Could be caused by a power outage.)
a. Turn system on using power bar on/off switch
• If there is no power bar, use the on/off switches behind each unit (on the
• If on/off switch does not work, check the breaker room.
2. Bottle won't go in / spout cover won't close
a. Check that the cap and rotor switch are in the correct position.
b. Check that the round plastic knob inside the position (at the top) is in the right position.
3. Cooling
a. Cooling but not cold enough
i. This is most likely caused by the ambient (inlet) temperature exceeding
ii. To verify check inlet temperature displayed on LCD #2 on the
iii.
b) N o cooling
i. First check the status of the fan located inside of the wine compartment.
ii. I f the fan is turning, it is necessary to provide the diagnostic screen
Napa Technology Customer Support 800.603.6550
left)
the cooling systems ability to lower the temperature to the desired
level.
Diagnostic screen. The maximum temperature differential between the
inlet temperature and the set temperature is approximately 30 degrees
Fahrenheit or approximately 17 degrees Celsius.
The only remedy to this condition is to lower the inlet temperature. This
can be achieved by either moving the WineStation to a cooler environment
or cooling the inlet air to the WineStation (This may be achieved by
directing
a fan to the WineStation air inlets.)
If the fan is not turning, it is likely that the fan will need to be replaced.
To further diagnose capture the diagnostic screen information from
LCD#2. A fan and TEC board replacement service call will need to be
scheduled.
information from LCD#2. If the set temp from the diagnostic screen shows
99 degrees Fahrenheit (or 37 degrees Celsius), the hot side fan will need
to be replaced. As a temporary fix, It may be possible to start the fan by
manually turning the fan blade. If the set temp from the diagnostic screen
shows the requested bay temperature and the TEC temperature is at the
same level as the inlet temperature, then the TEC or the TEC board may
need to be replaced. A service call will need to be scheduled.
models
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