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MAINTENANCE & SUPPORT
Napa Technology "Maintenance & Support" consists of (a) repair or replacement of defective components/products and
(b) remote technical support, Software Maintenance & Support consists of (a) bug fixes, (b) maintenance releases,
(c) minor and major upgrades and (d) remote technical support. Issues with products are reported by calling Napa
Technology at 1-800-603-6550. Technical Support will work to resolve the issue over the phone. If it is determined that a
product or part needs to be returned to Napa Technology for repair or replacement; Purchaser ships the product(s) to
the address provided for repairs.
Notes: (1) Purchaser pays for shipping to Napa Technology service location. (2) Napa Technology pays for return of
repaired or replacement product(s) back to Purchaser. Napa Technology will make all reasonable efforts to repair or
replace any returned product(s) within 10 business days of receipt. In the event that the customer is covered by Original
or Extended Warranty, a Service Technician will be dispatched to the customer site to replace the defective part. Napa
Technology, LLC reserves the right to use refurbished parts to complete repairs.
WARRANTY DISCLAIMERS
THE WARRANTIES HEREIN ARE SOLE AND EXCLUSIVE, AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL,
IS EXPRESSED OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, NAPA TECHNOLOGY SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND
NONINFRINGEMENT.
786 East McGlincy Lane, Campbell, CA 95008
(888) 988-NAPA
info@napatechnology.com
www.napatechnology.com
Napa Technology Customer Support 800.603.6550
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